Host & Stay - White Lodge

Stunning property quality inside , outside needs some tlc but this didn't stop us having great time. Fabulous location

Garden overgrown and forgotten

The property was clean and warm. The location was good for a family gathering of adults.

Although the housekeeping staff had done a good job (all clean) there was a noticeable lack of maintenance. Most notable - front door inoperable with no keys, many of the lights in the lounge didn’t work we tried swapping lamps from other rooms but couldn’t get them working, the blinds in the family bathroom were missing (we used a towel to shield the shower / bath). Garden looked unloved and was not usable. Unusually for Booking.com I received a large number of impersonal ‘corporate’ emails from the properties agent - offering extended stay, a discounted chef, holiday insurance cover etc which I actually found off putting as I’m used to the personal touch offered by so many of your owners and why I’ve been coming back to you for over a decade now.

The weeds in the garden and surrounding areas really let the outside of the property down. The patio was covered it wouldn’t take much to fix it. The garden sitting area was covered in ants!

The property was spacious, well equipped and very clean. Beds were very comfortable with good quality bedding. The location was secluded and quiet within walking distance of the village.

The patio area would benefit from some weeding although it was not a major issue.

The property was just what we wanted for a short break in Scarborough if just a little further out than would have been ideal and required Taxis. It was very well decorated, an excellent size and had all necessary facilities. The local pub and tea room couldn't be faulted. The management company were easily contactable. There were various tea, coffee, cleaning materials, etc provided. There is plenty to do in Scarborough Stephen Joseph Theatre, William Smith Museum, St Martin's stain glass and lots more within an hours car journey (Whitby, Rivaulx Abbey, Pickering (North York Moors Railway expensive!).

We had a problem with one of the showers (the management company were prepared to fix the next day which was good) Not being very technical we struggled with finding specific TV channels and there were no instructions. When this was relayed to the management company they indicated they would address that. It was disappointing the outside areas were in need of some grounds maintenance particularly bearing in mind the high standard of internal fittings and decor.

Great location, nice and spacious and modern, lots of reception rooms and access to the garden. Comfy beds, nice bed linen, kitchen well equipped, plenty of space to relax.

Garden could do with some maintenance, the family bathroom shower was quite temperamental and lock from sunroom to garden very difficult to open.