The Finley Block

Such a great stay and the owners have wonderful communication! Very kind and easy to work with! 10/10 would recommend.

did not get the room i reserved it was changed to a different apartment with two instead of three bedrooms i reserved a three bedroom

good place to stay

I reached out to ask questions about my upcoming stay and the property owner was condescending and insulting to me. She told me I should have asked before I booked and stated the information was on the booking, but it was not. She told me I needed to have better communication skills. Then, she cancelled my booking the night before my trip. When I reached out to Hotels.com, I waited on hold 45 minutes. The lady told me I would have to pay more. When I disagreed, she hung up on me. Then, I called back and asked for a manager. They said one would call me in 1-2 hours. No one called me back until the next day, and they called at 11:45 pm in the middle of the night on my vacation, while I was sleeping for two consecutive nights. This is the worst experience I have ever had with a business of any kind. I was beside myself at how badly they treated me. There is no value added for using Hotels.com. They allow their property owners to cancel at the last minute and do not take care of their customers when something catastrophic happens. They do not make an effort to ensure customers are not abused or mistreated, and they do not care when this is reported. They do not care about the customer experience at all.

I reached out to ask questions about my upcoming stay and the property owner was condescending and insulting to me. She told me I should have asked before I booked and stated the information was on the booking, but it was not. She told me I needed to have better communication skills. Then, she cancelled my booking the night before my trip. When I reached out to Hotels.com, I waited on hold 45 minutes. The lady told me I would have to pay more. When I disagreed, she hung up on me. Then, I called back and asked for a manager. They said one would call me in 1-2 hours. No one called me back until the next day, and they called at 11:45 pm in the middle of the night on my vacation, while I was sleeping for two consecutive nights. This is the worst experience I have ever had with a business of any kind. I was beside myself at how badly they treated me.

As I walked up to the door I could smell flowers in the gardens. The yard was beautiful and landscaped perfectly.

Very delightful

Plenty of room and comfortable

The property was great, we have stayed here several times. There was some mix up with our room, and I was not aware until close to check in time. It ended up working out, and we enjoyed our stay!

Was disappointed this time. Christmas lights still up outside, broken lampposts, someone cooking smelly food both days- made whole house smell, internet wouldn’t work with the Roku half the time- had to keep signing it in, key fob did not work at all, was dusty in our room.