Itsy Hotels Crown Inn

Like- Staff, pricing, support, easygoing and friendly. Reasonable food pricing with room delivery. Dislike- Pillows were a little softer from my liking. Room overall cleanliness. Saw cockroaches. AC dripped water in my room. Service phone was disconnected. No fridge in room. Hot water was available 24/7 but not from overhead shower but a seperate tap. They made up for it with prompt service and friendly nature.

My friend's earphones got left behind and we received a call to take them after we had checked out.

The stay, service and everything was great.

One thing can be improved, there we cockroaches running around in the bathroom most of the time.

Location was on Banner - Aundh main road where metro construction is going on and suitable for my need. No variety offered in breakfast. Only poha was offered. Room size is big. Wardrobe is good and well equipped.

No market available nearby. Hotel doesn't prepare food and very few restaurants are available nearby, which are very costly.

The pictures are misleading. It's a lot more older than the app makes one believe. It's small things - bedsheets are rough, the shower doesn't have hot water, tv channels don't work etc. the breakfast is at a mess adjacent to the property which also caters to a boys hostel next door. Dead cockroach at the entrance to the canteen is a complete no-no.

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Staff behaviour

Washroom cleanliness