The Hawthorn Boutique Hotel

Beautiful, just beautiful. The staff were absolutely amazing and helpful and friendly to an utterly exhausted traveler.

Delightful hotel, beautifully presented, helpful polite staff, thoroughly enjoyed our stay, Thank you. We will return

Nice facilities and good breakfast.

The room turned out to be a horrible experience. There was an electric problem that caused the lamps to turn on many times in the middle of the night without anyone touching the switch. Did not sleep anything until finally reception staff took away the fuse for the room (03.30 in the morning). Before that action I had repeatedly gone and complained in the reception all night. In the morning the manager thought it was not a big problem and suggested 2 hours later checkout as compensation which I found absurd. This is my 4th trip to SA and in total I have spent closer to 100 hotel nights in South Africa alone so I consider myself quite an experienced traveller but the treatment that we got despite a little baby with us was absolutely horrible from the white middle manager that literally told us to: "get the fuck out of the hotel" when we complained about the room and did not accept the later checkout. According to him nothing was broken in the room but apparently electric problems with lamps in the room turning on without any action is considered as no major problem. The rest of the staff was great!, but big heads up for this manager! (I am also white so no worries about racism) Never been treated worse in all of my life… However I thank the rest of the staff that understood the issue and helped me to bypass the middle manager to the real manager that finally compensated for the bad experience.

Sehr stilvolles Haus in kolonialen Design. Sehr freundliches Personal. Gosse, ruhige De Luxe Zimmer.

Transparentes Badezimmer lässt etwas Intimität missen.

Extremely comfortable rooms and bed Excellent food Friendly and helpful staff Stylish decor

Nothing