Aberfoyle Inn

Staff were very friendly. Jackie checked me in, and was very welcoming. The shower in our designated twin room wasn't working, so I was notified on arrival that we had been moved to two double rooms for no extra charge. It is true that the hotel needs updating, but this is clearly a work in progress. Good shower and radiator.

i hadn't realised that breakfast was a continental breakfast provided in a paper bag. However, many hotels do this now, so not a problem for me personally.

Location

A lot of money for what it was Nearly couldn't open the front door when coming back at night

Warm, tidy and great staff.

We arrived at 5.30pm on NYE to find our room dirty, slept in by staff, rubbish bins everywhere and mouldy, damp and cold. This was a special night away for my partner’s Christmas present and to bring in the bells in what we thought would be style considering the £121 price tag for room only. As it’s rural we had no choice but to just drive home. I booked this on December 4th and obviously with it being so late on NYE we couldn’t find alternative accommodation or celebrations. No compensation or help was offered. Just refunded promptly and ushered out! The staff seemed to be having in-house arguments about other staff with the manager sitting outside in her car avoiding us at all costs and leaving it to the bar staff to sort. One particular member of staff was very shocked and couldn’t apologise more but it wasn’t her sole responsibility. Avoid at all costs. This hotel should not be on this site as it is portrayed suitable and definitely was not- I’m being kind when I write that. The management should hang their heads in shame. I will be emailing head office.

Shower was cold. Room was cold. Food pretty bad as well. Razor from previous occupant found in bathroom, so not even sure room was cleaned between guests.

Good locations, nice breakfast included in the price . Easy check-in, good-sized twin room.

NA