Playa Inn Rocky Point

The costumer service they have

Pool was too warm.

Clean, safe, and great staff

Everything was excellent

The staff were very helpful! The water was a little rusty, but the hotel is safe, quiet, and has an amazing AC!

First time staying here, really like, easy to find and 5 minutes from malecon. Will stay here again

They had a secure car lot. Centrally located pool. Felt safe and clean. Pretty cozy. Hard mattress. Older pipes. Would stay again and bring friends. Friendly and accommodating staff.

The poor service on behalf of housekeeping asked to be cleaned and I went two days without any cleaning also the pool and jacuzzi had a whole bunch of leaves and you could not dirty the bathroom towels otherwise you would be charged for them there was no floor mats for the bathroom or shower. Other than all of these Isaid has the best customer service,charisma and great personality.

Playa Inn Rocky Point is an older, but clean hotel. This is our second time staying there and we returned because of the friendliness of the staff. This time, we had a few hickups with our room, but the staff was able to fix those issues. It is an older hotel that could definitely use some updating, but it is pretty clean. The beds are okay, but they need better pillows. The location of the hotel is okay and having an Oxxo across the street is very convenient. The two story hotel is built around their swimming pool which provides some peace of mind when the kiddos are in the pool because the pool is not accesible from the street like at other smaller hotels. The parking is also secured by chainlink fencing and an employee watches it overnight.

Worst place to stay in hotel AMELIA was the worst staff member I had ever I countered . Complaint #1we were relaxing in the pool and Amelia come up to our group only and demands that all cotton is to be out of the pool ! I had a bathing suit cover up , three other women in the pool where wearing regular cotton shirts with cotton shorts Amelia said not one word to them ! Complaint #2 check out is at 12 pm ! Posted on all sites ! 8 am there is a house maide or front desks no knock on the door no introduction on who is accessing the room , the couple was undressed when the lady comes in with no permission given. Complaint #3 the couple who accompanied us to this birthday trip , had checked out for the day but we where staying an extra day , went out had breakfast and came back they wanted to freshen up before heading home on a hot and humid day and we politely informed her they where with us and she denied them access Amelia’s attitude and lack of attention to the customer was unacceptable !!WE WILL NEVER STAY IN THIS PLACE AGAIN!! dirty beds pillowcases stained ,hair in under sheets , left over items from last people’s stay !! The rest of the staff was absolutely amazing other than the man at the front when checking out ! I asked for Amelia’s name and he hesitated to give me her name asked if everything was ok I told him all the complaints and he said not one word ! Not one(family operated )makes sense !!You get what u pay for!!! I rather spend more money on a ABMB next time!