Pentacity Hotel Balikpapan

Hotel location is nice and convenient, great place for family, and staffs were polite and friendly. However, when we supposed to check in by 2pm, till 4 pm we had not have our room on the date of arrival. In Family Room, at Small Pantry area, had a lot of ANTs as well as Main Room, at the coffee machine area. Someone had come to check the ants, but no action taken thus room still had a lot of ants, even though we did not bring any food to the room. Bathroom, showering area were not well covered, resulting water splashing out during shower, and causing floor wet and slippery. It was dangerous for kids and old people.

Swimming pool area

The room too small for tht such price n the worst is the shower area too too small n w/out door also so when shower all water splash everywher make the toilet room all wet including the toilet seat ..ridiculuos

not many choice

the menu

Our stay was for 4 nights & overall our stay was good. Night 1 & 2 the centrally controlled balcony light was turned off by 10pm. Night 3 it wasn’t turned off until 3am. Night 4, I called reception at midnight & asked for the light to be turned off. Was told ‘Yes’. Never happened, it went off at 3am. The volume was showing maximum however you could barely hear it, especially with the live music from the BSB stage next to the hotel. A staff member brought a specific remote for the tv & adjusted the volume. However when you turned the tv off, it went back to the barely audible setting. Didn’t bother getting to get it changed again, it was too challenging.

the location, the view from my room, the help full staff, the cleanness room, the surrounding area

narrow bathroom, a bit dark for doing my morning make up because no light straight to the mirror.

The staff, especially the Duty Manager, Erik, and the receptionists, were incredibly friendly and helpful. I felt comfortable from the moment I entered the reception area - particularly as a solo traveler. The food was good and varied and my room was clean and relaxing.

Unfortunately, the swimming pool and spa's opening had been delayed - which were the main reasons for choosing this hotel. But, as stated above, the staff and manager were extremely apologetic and went out of their way to suggest alternatives to make up for my disappointment. At the weekends the hotel is full of families, and there are hardly any sunloungers around the waterpark. There was no room to sit on the tiny room balconies.

When this hotel is fully opened it will be a really good place to stay if you want to relax and have the convenience of the shopping mall and nearby entertainment. I had booked this because of the pool and spa, but unfortunately, their opening had been delayed (hence the four rather than five stars). This was a huge disappointment - but I have to say a huge thank you to the duty manager, Erik, who made a point of finding me and introducing himself after hearing about my dismay regarding the swimming pool. His assistance and alternative recommendations more than made up for my initial disappointment and I enjoyed my stay there. It is clear he is passionate about his job and ensuring guests have a good experience. From the moment I arrived, I was given a warm welcome and all the staff were incredibly friendly and went out of their way to help with questions and requests. The rooms are comfortable and very clean. I had a sea view but couldn't actually sit out on the balcony which was tiny. I thought the breakfast offer pretty good - unlike some of the earlier reviews - and I enjoyed relaxing in the Lobby area for tasty dinners. It's early days still but this hotel has so much potential and I wish Erik and his staff the very best. (The water park pool WAS open but full of families and not conducive to relaxing - very few sun loungers).

the room is very nice design with modern look, staff was so polite, the food also tasty, lobby ambiance feel like luxury, a-lot of facilities in surrounding are, such as 2 biggest mall in balikpapan, there is bowling arena and billiards, the beach also just nearby