--2ndhomes Bright & Modern 1BR Home in Ullanlinna--

The stay was good… close to the wharf. The apartment was clean and plenty of light.

However there is no washing machine and the bed in the room is very squeaky.

The apartment was really nicely decorated, cozy and spacious and is located in a very nice and quiet area in Ullanlinna. The location was exactly what I wanted, close to the sea and easy access to the center. I will definitely check this place out the next time I'm in Helsinki.

Overall nice place. Maybe for a longer stay a washer machine will be nice to add. What I did not like that much was the location of the keys. Will be nice to arrive directly to the apartment without going first to 2nd Homes office.

I booked this accomodation for one night stay during my vacation in Helsinki. After I picked up the keys from the location they told me, I was not giving any instructions from the lady who gave me the key. For example: you will have to open a gate with the access Aon the street, your building is located on the left side, etc...just like other accommodations normally provide all details while you book. My husband and I spent 2 hours trying to open the gate that gives access from the street, without any lucky. Our cell phones were not operating in Finland, so we had to ask the pizza place next door to make a phone call to the emergency phone number the accommodation provide, and after 30 minutes trying to call, none of our calls went through. Then we had two very kind locals helping us to open the gate without any lucky again as the key we were giving was not opening the main gate. Finally a lady who lives on the same building conformed that the keys and password were giving Toni's we're not for that building access. My husband and I had to find a last minute accommodation at around 10 PM, after spending over 2 hours trying to get access to the property we had booked, and after have to ask many people and businesses to help us and standing outside on a very low temperature weather with all our luggages. It was the worse experience I ever had booking a property. Next morning we drive to the office to return the key and very upset, trying to explain to the same lady what had happened, and she confirmed she didn't answer her phone because it was on an airplane mode while she drives. It means, they gave us the wrong key to the property that was about 10 minutes driving, they do not offer phone support up to 9 pm as they claim, and they said they would reimburse my stay but have never reimbursed me.

Poor customer service, was giving the wrong keys to the apartment and never get to stay here

Peaceful and cosy apartment. Nicely decorated and clean. Located in the city centre area. Food store and many restaurants close by.

There was no washing machine for the laundry although that was mentioned in the presentation material. We couldn´t figure out how wifi works. Top floor without elevator. Limited amount of kitchen utensils.