Host & Stay - Kenmore

Very clean, comfortable, great location, great shower!

Nothing

Great location near good restaurants/pubs/stores.

I had GREAT trouble opening the key safe box as it was a type I had not seen before and I have used others with no problem I put in the code correctly and pressed the only button the side that was visible to open the box but calls to 'Charlie' on the helpline turned out to be a woman with a VERY quiet voice I could hardly understand and was little help finished up asking for a photo of the box which I sent She kept thinking I had put the wrong code in and only after about half an hour trying my wife realised there were TWO buttons the box one on each side that had to be pressed simultaneously and one of these was not visible from the front A simple set of instructions on the drop down lid of the box would have avoided all of this, so good luck to the next person who tries to get in

Getting in!

Location

Only 1 toilet roll. When booking through Booking.com there was No mention anywhere about paying an extra security deposit, non refundable of 25 British pounds. If I did not pay it before arriving they would not give me the code for the key box. Ripped off.

Lovely little property in excellent condition and well located. Kitchen has everything you need and well thought out, property was lovely and clean and well kept. Booking was simple, communication was good. Would highly recommend

The location is great for the centre

Not being able to get into the property or being able to contact someone. Calling the contact number to be told lines busy leave message someone will get back to you. After messaging and emails to receive a reply stating that we can not gain access unless we pay a security deposit of £250 refundable minus £10 after the stay or £25 non refundable damage waiver. After an hour and now £25 shorter i get through to someone and was informed that i should have had the codes sent and they then resent them . Not a single apology then or since. It is not stated in the description on Booking.com that once you pay the charge you then have an extra cost. This should be mentioned in the description regarding the booking and i would have thought this would be in the price as it is a more expensive property. I would not have booked if i had known

It did its purpose

Parking was first come first served no good for elderly or disabled