Open Hotel by Olive - 98 Street Mylasandra

Great rooms , cleanliness ., good location

Breakfast being little late sometimes

Extra Charges

Nothing much to say here. Although the rooms were okay and the hotel was near the place we wanted to go, unfortunately the cons were more and made the stay worth forgetting.

1. The hotel has an attached bar and restaurant in the ground floor. This aspect has neither been mentioned in the property description nor do the property photos show this. As you go through the lift, you will find service guy delivering alcohol to guests. You can smell the alcohol in the common areas sometimes. In the night during our stay, there were drunkards quarreling and making noise, which may not be to the liking of those who need absolute quite to sleep well. 2. Although the rooms as such were good, they were not thoroughly cleaned. There were stains on the toilet seat. The linens were old and had stains, although they were washed and not smelly. 3. Most of the room amenities specified in the booking page were not provided. I had to repeatedly ask for two bath towels per room, water bottle and toilet paper. Only after repeated calls and directly asking the front desk were these provided in the night. I then did not bother to ask regarding the free toiletries which they were supposed to provide. 4. They claim to provide delicious breakfast. It is probably delicious if they actually serve one. The in-room info says that breakfast starts at 7 am. There was no one in the reception to complain to. At around 8:05 am, I was able to talk to a housekeeping guy who said breakfast will be brought from outside and it will take up to half an hour. Not wanting to waste our time further, we went without breakfast. Even then, there was no one at the reception. Only this one poor guy who was doing the housekeeping and probably also in charge of getting the breakfast, although I am not sure whether we would actually get one even if we ordered. 5. I promptly informed these issues to the Treebo customer care at around 7:30 am and was promised quick resolution of the issues. Given that they were unable to even arrange for a breakfast says quite a bit. This was confirmed when we returned in the evening and found an empty reception and none of our complaints addressed.

Good

The property was at good location and the staff was very cooperative

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