Austin Motor Inn

They only gave one set of towels for one person, when I had prepaid for 2 adults for two days. They didn't have housekeeping come to clean the room after the first night, as they did state they were going to make our room up while we were at the convention. Manager stated that we had to use our personal bofywash and pay to use the on-site washer and dryer, all that took time away from e om us resting, relaxing, and spe ding quality time together of which we pay good money to be able to have. We were very disappointed overall with the customer ser, lack of AMMENITIES, and lack of housekeeping. We have been going there every weekend for months since our jobs moved us nearer to each other, and it was a convenient location. But we are looking for a new establishment for our lodging and vacations. And management should be replaced by someone who is versed in a better quality customer service, they were verbally rude.

The young lady lady when I first checked in, she was accommodating and polite.

I was afraid to stay in that area I didn't realize it was located in a poor neighborhood I seen a lot of white Vans and trucks come through which normally indicate trafficking and other shifting situations going on I didn't rest well I know that housekeeping tried to come in my room without knocking just using their kid I did call the police and inform them of what I was experiencing of course we don't want to use Public Services unless it's an extreme emergency but I'm about de-escalation and preventative situations I would not recommend anyone to stay here also I wash my face with soap and water and they have white towels that cost about maybe 50 cents a piece per se or a dollar maybe and they are trying to build me $70 for the towels that my washable makeup was on everything I wear is washable it doesn't stain I turned in the key at the end of my stay we should be on video and was recalling to request my $10 refund back from the key and the young lady that was in the front for that time stated I didn't sign off on paperwork to leave I said the older lady did not request for me to sign anything she just said to bring the key I took my own trash out the room was clean I made the bed it's not okay to exploit customers or anyone I hope and pray that booking.com addresses this concern and issue I will not choose to return there again or advise anyone to go there unless you are prepared to deal with some situations it's just not a safe place. Thank you for hearing my voice and prayerfully moving forward they will address these concerns for further customers. Ms.Dillsrd

Nothing.

The whole place

Great price and clean was somehow comfortable, the only problem was the location and all employees or staff was very rude, even had a problem with one of them..m

The service and the pool....