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9.8 / 10 Guest Rating

Sugar Mill hotel

main street, West End, Tortola, West End, VG

Sugar Mill hotel - main view

About the Property

Welcome to Sugar Mill Hotel, your serene escape tucked away in West End, where luxury meets nature's beauty.

Relaxation and Wellness Indulge in our full-service spa, offering rejuvenating massages that will melt your stress away. Enjoy a complimentary cooked-to-order breakfast daily, setting the perfect tone for your day ahead.

Culinary Delights Dine at your choice of 2 exquisite restaurants or unwind at our beachfront bar, perfect for savoring delightful drinks while soaking in stunning vistas.

Comfort and Convenience Each of our 24 air-conditioned rooms features modern kitchenettes, memory foam beds, and private balconies to ensure your stay is as comfortable as it is memorable. With complimentary Wi-Fi and free parking on-site, you’ll feel right at home.

Don't miss out on this incredible getaway—book your stay at Sugar Mill Hotel today!

Facilities & Amenities

Free breakfast
Full-service spa
Free beach cabanas
Free beach club on site
Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.8
Exceptional26 verified reviews
AI Summary

Guests highly rate the excellent food and ambiance and frequently praise the beautiful location.

Categories

Cleanliness9.0
Service10.0
Location10.0
Room Quality9.4
Amenities10.0
Value for Money9.9
Food and Beverage10.0
Overall Experience10.0

Select topics to read reviews

S
stacey
Verified booking
Standard Room
Stayed in Sep 4, 2025

"Exceptional"

10.0

The owners , who are a married couple, provide a wonderful welcome when you arrive

Helpful?
T
Travis Ryan
Verified booking
partner
Standard Room
Stayed in Aug 6, 2025

"Exceptional"

10.0

Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!

Helpful?
P
Philip
Verified booking
Standard Room
Stayed in Jul 24, 2025

"Good but could be better (for the money)"

6.0

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.

Helpful?
M
Marc
Verified booking
Standard Room
Stayed in May 28, 2025

"Exceptional"

10.0

Wonderful stay at the West end.

Helpful?
N
Nelson
Verified booking
family
Standard Room
Stayed in May 2, 2025

"Exceptional"

10.0

Very nice place to stay, wonderful staff, excellent restaurants

Helpful?
T
Todd
Verified booking
family
Standard Room
Stayed in Apr 20, 2025

"Exceptional"

10.0

One of the best places to stay ever! Staff was amazing

Helpful?
D
Dana
Verified booking
Standard Room
Stayed in Feb 28, 2025

"Excellent"

8.0

The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.

Helpful?
J
james
Verified booking
Standard Room
Stayed in Feb 27, 2025

"Exceptional"

10.0

Andrea and Rupert are outstanding hosts

Helpful?
F
ferdinand van der
Verified booking
partner
Standard Room
Stayed in Feb 17, 2025

"Excellent"

8.0

Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly

Helpful?
G
george
Verified booking
Standard Room
Stayed in Feb 5, 2025

"Lovely Stay!"

10.0

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.

Helpful?