SpringHill Suites by Marriott Cheraw

The beds and bathroom were nice

The TV remote did not work, the door to the refrigerator was broken, it smelled of weed when we walked in, One of the bottles of soap In the shower was on the floor of the shower, it seemed to be short staffed during breakfast because all we saw was one person trying to cook and accommodate the demanding people wanting plates, cups etc.

Everything

Nice

Got an upgrade to suite due to a problem with keys

We would recommend Springhill Suites by Marriott Cheraw to anyone who's in the area. and one of the most nicest and helpful staff member is Mr. Cash, God bless him.

We booked for June 20 also by phone. We told them we would be coming in late, since we were driving from KY. When we arrived they said they cancelled our reservation because it was cancelled at 6:00PM. The girl at the desk was not very friendly because I wanted her to find me a place. Here we were in a small town after 9:00PM AND NO PLACE TO STAY. I feel some compensation is due.

Great place

Rooms were great but the breakfast on Sunday was a disaster. I made my reservation to stay until Monday morning but because of bad weather heading our way we left on Sunday the hotel charged me for an extra night anyway. When I called to get my Money back management told me that I shouldn't have checked out early. " they could have sold that room." I got penalized for not staying. Are you kidding me? Is that hotel hurting that bad for business that bad. Maybe that is why they cant hire staff to run breakfast. This hotel is shady. You have been warned.

This hotel is a very nice hotel and I have stayed before in the past when visiting SC, this was my hotel of choice but….. when did stealing become ok? I had a reservation through Monday June 16th I informed the front desk manager that I would be departing early and she told me I would be charged an early checkout out fee. I went to the desk on Sunday to checkout and in fact was not checked out on Sunday but was checked out on Monday. I reviewed the confirmation information provided when I made the reservation and also confirmed with Marriott customer care that NO where on their website does it state there will be a fee for early check out (the hotel is responsible for what’s on the website usually not third party information) I have been trying to get in touch with management and to my surprise (not) they will not answer or get on the phone.