Il Casale Denari - Tenuta duca Denari

Un Monastero del 500 recentemente restaurato con grande gusto ed eleganza. Piscina e giardino incredibili. Il piccolo ristorante nelle cantine e’ magico e forse uno dei migliori che abbia mai provato.

nulla

The idyllic environment - the pool, the restaurant and the staff

2PM is a bit too early to leave the premises after checkout

La tranquilité Le cadre Le petit déjeuner

Je me permets de vous faire part de plusieurs difficultés rencontrées dans le logement : • Il n’y a pas d’armoire de rangement : nous devons vivre avec les valises ouvertes. • Aucune chaise, fauteuil, bureau ou table n’est disponible pour lire, écrire ou utiliser un ordinateur. • Le lit ne comporte pas de sommier mais simplement une planche en bois, ce qui n’est pas adapté au confort douleurs dorsales/sciatiques ce qui a été mon cas. • Les tasses du petit-déjeuner présentaient des résidus de thé/café tasses mal lavées. Nous avions confié des glaçons à mettre au congélateur pour pouvoir garder nos médicaments au frais au retour. Malheureusement, ils avaient été rangés… dans une armoire, donc inutilisables. Je vous remercie de prendre en compte ces remarques, car elles affectent le confort du séjour.

Le confort, le calme, un endroit reposant et agréable pour une petite pause

We booked five nights in the Presidential Suite. First impression was great. Beautiful building, garden, and pool area, and the suite looked lovely. Unfortunately, issues started quickly. On day one, we found insects in the bathroom including flies, bugs, and a spider’s web with spider, plus bed bugs in our bed that night. Soon after arrival, and again the next morning, staff insisted we book a table at their restaurant immediately, which felt intrusive and unrelaxing. On the second night around 1:00 a.m., both my partner and I were bitten multiple times by a spider in bed. We found more bugs and decided to leave. I called the manager, who offered two options: deal with it ourselves until morning or leave and resolve payment later. We left at 2:00 a.m. and drove two hours to Milan. The next day, after the hotel tried to reach me at 9:00 a.m., I called back at 11:00. I explained I wasn’t refusing to pay, but it felt unreasonable to be charged for almost the full stay after the discomfort and lack of assistance. I suggested paying for three nights, but the manager refused, offered only a partial one-night discount, and even threatened to call the police. With help from a travel advisor and Hotels.com, the hotel finally agreed to charge only for the two nights we stayed – but this took a full day of our holiday to resolve Serious pest problems, unnecessary pressure from staff, and unprofessional complaint handling. I´m sorry but cannot recommend this hotel.

Fantastische locatie voor rustvakantie. Omgeving iets minder interessant, maar top-locatie om te rusten, lezen, lekker eten, op minder dan 1,5 uur rijden van Milaan. Kleinschalig hotel met veel ruimte en zeer vriendelijk personeel. Aanrader!