Royal Sahel

We wanted to do the payment in cash with local currency of Algeria; however, the hotel charged the payment from my bank account without consulting with me although the reservation was not classified as " non refundable" . I requested to pay in cash in the local currency but the Hotel refused and charged the payment that they charged directly from my bank account. I contacted Booking.com customer service to address this issue who kindly tried to resolve this issue with the Hotel, but we noticed that the Hotel did not respond to correspondence from Booking.com. At first, the Hotel management denied having received the payment from our bank account and asked us to pay in cash in addition to the payment that was charged from our Bank account. Then, the Hotel claimed that they received the payment of our booking one month ago although our reservation was made a week around 9 September 2023. Later, the Hotel claimed that they received our payment from our Bank Account in local currency (Algerian Dinars) but our Swiss Bank Account displays that the address of the Bank Account of the Royal Sahel Hotel in UK. We are very much disappointed with the services and the bad faith of the management of the Hotel seemed not open and transparent. We believe that the transaction of the payment from our Bank Account to the Hotel should be made by Booking.com and not by the Hotel.

hospitality , breakfast and location. The staff positive attitude impressed me , thanks to all the team specially Mr.Zakaria and Ms.Sereen.

Minor quality issues like remotes with expired batteries and lack of tissue paper in the room.

Very nice modern hotel, very comfortable and everything needed is there. Everything very clean and tidy. The staff is very friendly and helpful. WiFi was working very well, no problems. Money change at the hotel was easy and the rate (I believe) very good, no need to go to bank or exchange bureau. I asked for a room with a view and got a nice one! The extra orange juice, not on the table readily available, brought from the kitchen was very nicely decorated, nice attention for details! Don't forget to ask omelet and warm bread from the kitchen. Nice courtesy toiletries in the bathroom. Safety box provided!

The location is a bit far from the center. Going to the city is easy by the hotel taxi, but haggling for the price on the way back with a normal taxi is always a nuisance as they can ask very high prices.

Room and staff are the best !

Phone network and WiFi are poor unfortunately

cleness and the location

I booked a deluxe room but they give me a small room with small bed

Great hotel with a professional staff and the restaurant was really good. The room was luxurious and very comfortable. I really recommend it

Nothing