Aloft by Marriott Nashville Airport

Xavier, Manager, was friendly as well as all other staff with the exception of the bartender.

Main reason we stayed there. Not one pool sticks had tips on them. We actually purchased tips so we could play. No food was offered prior to 5:00. The menu offered limited items. The bartender opened late each day. Also, called out the last night so no food or beverage was available. No wine was available either day. The room had a large scrape mark behind the sitting area Lady bugs were visible. The bathroom door was heavy and quick. It closed on my arm before I could stop it bruising my arm and hand.

Toilet paper, tissue paper, body wash, and hand soap were either missing or almost completely empty. Considering the room appeared clean, I expected the basic essentials to be fully restocked before our arrival, but that wasn’t the case. On top of that, there was no ventilation in the bathroom, so after showering the entire room started to smell damp and almost like mildew. It definitely made the space feel uncomfortable.

Nothing

Bar was shot down but on the booking app it doesn’t include that, they were out of towels and ice machine was out of order , etc

Great Location from Airport.

It's a lil dated. Stained furniture. Definitely needs a deep clean .

The hotel is a decent place. The only problem I had was being a to book a package that the front desk didn't know was available 😔. It was my wife's birthday and Valentine's day weekend. I reserved the" Romance Package". The room was supposed to be decorated and we were supposed to have chocolates and 2 drink vouchers daily and breakfast for 2 daily. Upon arrival nothing was done. The front desk acted as if they didn't know what the Romance Package was and said they didn't offer one. I got the run around and was promised they would make it right. I was upcharged for the Romance Package and the only thing they gave me was breakfast vouchers and 1 drink voucher that clearly wasn't accepted because I was charged for the 2 drinks me and my wife had at the bar. They over charged my card for twice the amount of the room as well. Overall it was a bad experience for my wife's birthday weekend nothing was prepared as expected if that was going to be the case I would have prepared to decorate myself to celebrate my wife's birthday and Valentine's day. I just received lies and if I didn't follow up with the front desk I wouldn't have gotten any answers. Just an overall disappointing weekend. Heads up if you reserve on the Marriott App you better call ahead and make sure what you're booking is really available because the front desk put it all on the sales and marketing department and left me out to dry a very bad thing very disappointed 😞. It's been 2 weeks no call or anything with the promises they they were going to fix this problem and compensate us somehow for their mistakes.

Location and staff . First room was good and clean.one of the bedside lights wasn't working.

The second room smelled like cat litter .

It’s close to the airport and decorated nicely!

Many of the staff were very unprofessional and down right rude at times. I am sure they were very stressed and short staffed with it being during the ice storm (we had to stay as we were stuck after our flight landing in Nashville) but several things happened that made our stay incredibly uncomfortable and struck me as odd. One, we were told we couldn’t pull up to the front door because they were clearing some ice. I argued with them and said I was not making my 8 year old, 4 year old, and myself carrying a 1 year old, walk across their parking lot that was covered in ice. A very nice man in a suit agreed and helped us get in, and get our luggage in. He was wonderful! Two, our room was not ready when we arrived at 6:30pm. We had to wait for almost an hour in the lobby with a screaming, exhausted 1 year old. When I mentioned I wasn’t sure why we were able to book if the room was not available, I was given an attitude by the front desk staff. Three, around 8:30pm the front desk staff knocks loudly on our door, announces herself as “front desk” and then without pause, proceeds to try to bust down our door. Thankfully, we had the bolt already on, and she was unable to enter, but it made a loud banging noise. Our kids were in bed and it woke them up/scared them. Also, if the bolt was not on, that would be incredibly invasive to have someone just enter our hotel room. Our room phone rang shortly after, and when we answered no one was there. I called the front desk from my cell phone and she explained that she was “checking to see if anyone was in there because we weren’t in the computer”… Four, around 1:30am power tools were being used in the hallway for who knows what. But again, it was very loud and we were woken up. Five, when we went to check out we had THREE separate charges from the hotel- two of which were a higher price than what we paid on booking.com.