voco Sandpiper All-Inclusive Resort by IHG

Wonderful

Definitely recommend will be coming back

Upon arrival, I was shocked to find that the hotel resembled a construction site. There were visible signs of ongoing construction, which detracted from the overall ambiance of the hotel. Many of the amenities that I had looked forward to were not available during my stay. Despite showing up as available online, amenities such as kayaking and paddle boarding were not operational, and there were no guests using the equipment. The food options at the hotel were extremely limited. There were bugs in the salad bar, and many items, including the steak for dinner, were unavailable. The bread and dessert were also the same as what was offered at lunch, and the soup was served cold. When I raised these concerns with the assistant manager, I was met with condescending comments and dismissive responses. The assistant manager made remarks such as "I ate dinner here and didn't see any issues," "No one else is complaining," and "If you have complaints, talk to Expedia." Additionally, the general manager refused to speak with me directly, choosing instead to communicate through the assistant manager. Overall, our experience at your hotel was extremely disappointing and marred what was supposed to be a special Mother's Day celebration for our family. We are deeply dissatisfied with the level of service and hospitality that we received and will not be returning to your hotel in the future.

Always nice to stay here , some things have changed since last time i travel but still worth the trip to enjoy great relaxing times ♥️

Visited this property Mother’s Day weekend was hoping to have a great time since we had been there before! Property charged us full price, but did not have any water sports activities available, the Food was very limited with not a lot of options! Lunch and dinner was pretty much the same food! On top of that, the bread was hard as a rock, and there were flies in the salad bar. When we went to complain to the manager, he was super rude and condescending, saying that we were the only ones who felt that way meanwhile at least three other people came up to complain during this time! My family and I didn’t even end up spending the night. That is how disgusted and disappointed we were! Our weekend was ruined and all they could offer us was $35 back for resort fee! SMH never again

Relaxing, quiet, food and drinks practically when ever you want

Limited dining, cold food, no kids activities. Management was rude when we complained about our stay.

The management was awful. We were promised many different refunds by the concierge due to the pools and many other amenities being unavailable but then was told that was impossible by the manager. We were only able to get a partial refund if we left THAT day while people who only came for a day pass got a day and a half refund. There were barely any people on the resort due to the amenities being decreased but even then they could not offer anything to help with the fact that suddenly the pools were out of order as well other than telling us to leave. Our room also was entered by a staff member without knocking or stating their presence and the best they could do was offer an "upgrade" as our toilet and shower were also not working. It ended up being the same room with a slightly better view. I am extremely disappointed and upset with my stay here and the treatment of all the difficulties that arose during our stay. I would not attend again.

Pools all closed, that is why we booked this vacation and had no notice until check in that pools are not available. Spa wasn’t available either likely due to the renovations. No elevators, it was hard to move around with baby and stroller

Seemed like certain people were targeted by staff. Would not recommend for certain races and children.