HIGHFIELD

It was quiet as there were very few guests. Location is good for what we needed.

Despite having a website that showed a two rosette menu and five star accomodation......when we got there we were told that the kitchen was closed as the hotel was in 'transition' to new owners. Seems that this hotel is 're-opening' again. When questioned, we were told 'that is the old website that we can't control. There is a new one being built in the background.' We were also told the bar couldn't be opened, presumably because licenses were being transferred....Options to eat in the local area are limited.....wound up with a take-away on the bed! It served a purposes and that was about it. Didn't have breakfast....just didn't have the heart for it. Customer service needs a good shake up too. Didn't even get a 'Good Morning' from reception when coming down the stairs. Too interested in what was online. I've stayed in a lot of hotels around the UK and the world....I know what I am talking about. They could have chosen to not take bookings over this transition period, get the fundamentals right and open when ready. Instead they got a poor review on Booking.com

I would recommend The Highfield to anyone that asked, the staff were exceptional, Lauren was especially helpful and sorted everything so that our stay was fantastic, we will definitely be coming back, the room was beautiful and really clean and unique. We had the full English breakfast and again it was exceptional, really good value for money and very tasty.

Nothing about the stay could have been better, everything was great, we were celebrating our anniversary and Lauren and the staff made it feel really special. Nothing was too much bother, I cannot recommend The Highfield enough!

The room and bathroom were fab - lots of space and light and airy - and the staff were super helpful.

I thought the breakfast was disappointing - 3 poached (non runny) eggs on floppy white bread - it wasn't toasted and I'd asked for brown - which for £13.00 was not what I was expecting. They did say the breakfasts were being looked at so hopefully better in future. The mattress of the bed was a bit soft and lumpy too but still managed to have a good sleep.

Nora, our dog was very much welcomed.

Restaurant closed

Very friendly, personable and helpful staff.

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Lovely building. Very comfortable bed and large room. Staff were lovely too.

Nothing

A lovely hotel the room was fantastic best I’ve stayed in for a long time. Would highly recommend.