Cineteca Apartment by Wonderful Italy

The property is clean, as advertised and well located

To access the property you are sent a link to access door codes. On our first night the link or the companies website weren’t working so we weren’t able to access the property and had to find alternative accommodation. I understand that these things can happen, however, Wonderful Italy are refusing to compensate me for the cost of the alternative accommodation. The service from their team has been appalling!

Gute Lage, bequemes Bett, modernes Badezimmer

Jede Nacht ist die Sicherung rausgeflogen, sodass wir keinen Strom hatten und am nächsten Morgen im Dunkeln geduscht haben. Meiner Meinung nach sollte es nicht die Aufgabe des Mieters sein, im Urlaub jeden Tag zum Sicherungskasten im Treppenhaus zu laufen. Die Wände sind sehr hellhörig, sodass man alles vom Nachbarzimmer gehört hat. Der Kühlschrank war sehr laut, die Badezimmertür hat auf dem Boden geschliffen und die Lüftung im Badezimmer war extrem zugestaubt / dreckig. Außerdem war ein Stuhl kaputt und die beiden Balkone kann man nicht richtig nutzen, weil dort jeweils ein großer Ventilator steht. Das gesamte Apartment wirkt sehr kalt und nicht einladend. Vorab muss man online seine gesamten persönlichen Daten angeben, die Personalausweise fotografieren, die Kurtaxe bezahlen und digital Verträge unterschreiben. Die Webseite dafür hat teilweise nicht richtig funktioniert und es war sehr stressig.

La ubicación, está a menos de 15 minutos de la estación y del centro también.

Los colchones son muy incómodos, deben renovarse. Había cosas rotas, por ejemplo los cajones del mueble del baño. El secador del pelo era muy antiguo. Los sensores de movimiento son muy molestos, en la habitación por la noche también funcionan y te despierta la luz azul. Es bastante ruidoso, se oye todo lo de fuera y a los de la otra habitación/casa también. El frigorífico es muy ruidoso.

Das Apartment war sehr sauber und schön aufgeteilt mit Wohnküche, Schlaf- und Badezimmer und zwei kleinen, schmalen Balkonen. WLAN funktionierte gut.

Es gab zu viele kleine Mängel: Die Badezimmertür war zu tief und streifte dauernd am Boden. Auf beiden Balkonen standen genau in der Mitte die Klimageräte, sodass man leider nicht draußen sitzen konnte. Der Bewegungssensor über dem Bett ging in der Nacht jedes mal an, sobald man sich im Bett bewegte oder umdrehte und beleuchtete das Schlafzimmer. Der Seifenspender beim Waschbecken funktionierte nicht, der Duschkopf war nicht dicht und spritze. Und der Kühlschrank war nervig laut! Leider gab es im Apartment keine Information über die WLAN-Zugangsdaten, die wir erst auf Nachfrage erhielten. Und zum Schluss wurde uns mitgeteilt, wir müssen laut Vertrag (?) den Müll entsorgen. Aber auch hier gab es keine Information wohin, da alle Müllbehälter für den Restmüll in Bologna versperrt sind.

While the location is great and the bathroom is nice, there were way too many issues for me to recommend it.

First off, the Wi-Fi was down the entire time. I get that outages happen, but for anyone working remotely, it’s a huge deal-breaker. On top of that, we were hit with a €20 fee for checking out after 8:00 PM. I travel a lot and I’ve never seen a charge like that before—it felt really unnecessary and unfair. The worst part, though, was the sleep quality. There is a motion sensor right above the bed that blasts a blue light in your face every single time you move. To make it even weirder, the power in the house seems to cut out after 1:00 AM. My phone stopped charging in the middle of the night, and I had to manually hit a switch just to get the electricity back on. I understand being eco-friendly, but having to scramble to charge my phone in the morning because the power was cut off is just not okay.

This is an absolutly wonderful clean apartment with all necessary facilities and good location. However, with a bad service and there is no WIFI at all.

The worst service experience I have ever had. This is my first negative feedback. I know, that it may be deleted, but I hope, that the owner of this apartment reads it. It started from request to log in into additional platform related to assistance company. After that I received pretty insistent messages from assistance company to do my check in in advance. I did it. Next step was the time of arrival. I filled this in as usual on the Booking, but this wasn't enough, and I had to provid this information to the acisstance company itself in addition. Then I received a "kind" message about the information that the agent will be at the property about 6 pm and I need to understand that they wouldn't wait for us too much after that point. I accepted this, confirmed the time of arrival again and adjusted my jorney to be on time. But I must admit, that even on this stage the communication on the side of the company was pour and insensitive, because they repeatedly sent me the messages if it was necessary when they so fit, but at the same time they reply for my messages either with grate delay or not at all. Finally, when we arrived on time to the apartment, the agent we met, made an extremely brief room-tour and left, without giving us a WIFI details. This details were not displayed in the apartment itself, as I expected they would. So, I sent a message to the agent asking about WIFI. They sent me the WIFI details, which didn't work, despite me trying to connect my device to the Internet, in different ways for several times. So I asked the assistance company via WhatsApp as they advised me to do. However, didn't receive any replies, despite getting in touch at a good time. Finally, I found out the router at the coridor which was completely dead. Thankfully niether my sons nor me had any urgent work to complete this evening, though I felt incredibly upset and let down by the all this mess.

posizione strategica nella città di Bologna; struttura accogliente

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