Blue Piano

The place was nice and good location! Staff very nice also!

The hotel is tired and now looks grubby, it is struggling to find a place on the hotel market. It looks looks old and now has middle eastern pictures and idols, it is not one or the other. Fire safety is very poor and rated the staff as a med range as I only saw one person during my stay.

On arrival at 3:30pm there was a telephone number to ring for check-in which worried us about what to expect. No one answered the phone number but then someone came to the door. He then phoned someone else who confirmed we were booked in. We were given our keys and instructions to enter the property ourselves. There was a restaurant set up but no one else around. It seemed more like an air bnb set up. Our room was very spacious, really lovely wallpaper and blinds. There was a mini fridge, tea and coffee supplies, a hanging rack and the bathroom contained both a double bath and a large shower cubicle. We were very happy with the room especially for the cost. There was free parking on the drive at the front of the property- this was limited so we were lucky with that. The quality bedding and bed were very comfortable and it was nice to have a couple of bucket chairs to sit in also. The room was spotless. In the morning we popped to Morrisons for a breakfast which was cheap and cheerful but filled the gap. We never saw another person at the hotel which felt a bit eerie but we heard people moving about so there were others there! We stayed as we went to a gig at the utilita arena and it was quite far from there but we got taxis so it was fine. I wouldn't recommend The blue piano for an independent stay and would certainly book again for us if needed.

Stains on carpet and there was no light at all working in the bathroom however there were no staff on sight to discuss this with Only saw a staff member when we checked in but other than that, it was all phone contact or a basket at the front asking you to check out and place your key in it. Room itself was okay, clean but huge old stain on carpet next to the bed which was very visible and off putting Location was ideal as it was a 15 min walk to the Utilita arena

Parking was easily available at the front of the hotel. Rooms so comfy and clean. Definitively exceeded my expectations. Great location and easy walk to the Utilita steam. Excellent value for money will stay again

Hotel was easy to find. Limited parking but we did manage to park for free. Staff were great and very friendly. We ate in the Thai restaurant and have to say the food was amazing. Room was spacious if a little dated but for what we paid it was far more than adequate. Bathroom was also huge. The bed was a little creaky and a bit hard. The TV also didn't seem to get any channels but we weren't overly bothered. No breakfast is offered but we went to Boston Tea Party which is less than 5 mins down the road.

We had to phone for someone. Sadly, check-in was slow in waiting for someone to come and attend. Basic room which AA would give 2 star rating. Photos online of parking shows tarmac but its actually pebbled. It is clean and a fan waa supplied. Plenty of tea & coffee in the room. Easy walking distance to city centre for utilita arena and plenty of places to eat and drink, which are open very late

The rooms are not bad, a little dated but fine. The service however is not good, I've been trying to contact them for weeks to get an invoice but to no avail.

I don't know where to start...I can only presume that any positive reviews or ratings of these premises must clearly be based on the restaurant rather than the rooms. Everything in this room was filthy. There was evidence of vermin, cockroach traps under the bed, broken sink, torn curtains, the windows do not shut. Smashed windows seen on the outside of the building. The only evidence that this was the same property as the one advertised on the website was the blue piano in the entrance. No staff available after 9pm. Absolutely no way is this a 3 star property. Avoid!

It was very quiet and comfortable. We only saw one other soul during our stay, a man who briefly emerged from a doorway to give us our room key. Further staff communication is indicated by mobile phone numbers sellotaped to doors and other surfaces. The extractor fan in the bathroom didn't work and the room was rather stuffy in the heatwave - a small fan helped a bit. We had a very nice breakfast at Boston Tea Party, a few metres away.