Hakuunsou

Clean facilities, wonderful staff, beautiful views, great food and gift shop.

Nothing to dislike at all!

Good location

dinner and breakfast could be better

Outstanding quality of service. We took the dîner and breakfast: it was amazing ! And even if it kaseiki they include some rice so you will have more than enough. Private bubble bath are great, the public bath too. And the bath in room was a nice touch

It's expensive but you have to do it at least once in your life if you can.

Great spot for a day's getaway in a traditional ryokan- remote, quiet, clean, great soak in hot springs, incredible meals, peaceful.

The service here comes from the heart - not from a rule book! At the check-in we were comfortably seated at a nice long counter table with a beautiful view onto the river and served a refreshing local citrus drink. There are late breakfast and check-out times, even offering a brunch, so the morning after is way more relaxed than at usual ryokans. I also loved the solid Sabi Ishi stone reception area, very simple, but neat and clean. The little shop too was laid out simply in a straight line with goods that one actually likes to have. And I liked the 'slippers' which were stylish looking and had a good tight fit on the feet. I could walk up the stairs without worrying that they would dangerously slip of my feet, which is what usually happens in some ryokans with plastic slippers.

The little wall behind the bed was acting as head board, but it would have been more comfortable with a second pillow to cushion ourselves when sitting up against it. Also the Yukata patterns could be a bit more updated...

Surrounded beautiful forest, especially sounds of fall and stream. Splendid Japanese dishes.

A little bit of lack of english communication.

The service was exceptional. Staffs are accommodating. The food was delicious and satisfying. Drinks inside the room are free which is very nice. The place is so relaxing.