Shirasakiso

Check-in & Out

Property Notes

Please inform Shirasakiso in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property. Free shuttle service from JR Kiiyura Train Station is available upon request. Guests who wish to use this service are required to make a reservation at least 3 days in advance. Contact details can be found on the booking confirmation. To eat at the property, a reservation must be made at least 3 days in advance. Breakfast and dinner are available for an additional fee upon prior request. Please contact the property directly for more information. Children who are 1 years and younger may stay for free. Please note that child rates are applicable to children 12 years and younger. Please contact the property for more details. Guests with children must inform the property at time of booking. Please specify how many children will be staying and their respective ages in the special request box. Please note, guests with a dinner-inclusive rate who plan to arrive after 18:00 must inform the property in advance. Contact details can be found in the booking confirmation.