Riad Sultan Suleiman & Spa

The decor of the riad is beautiful, probably the best done of any place we stayed in Morocco. The location is very central to the medina and the main sights of the city, and easy to access from the airport.

The AC drain went to a water bottle, which overflowed multiple times onto the floor.

Le Riad est très bien placé que cela soit pour aller au souk ou pour le départ dans le désert d'agafay. Le petit déjeuner servi sur le toit du Riad est juste magnifique. Le quartier est assez animé, mais cela ne se ressent pas du tout quand on est dans le Riad. Je ne peux que recommander cet établissement.

Schöne Zimmer und selbst um 2 Uhr nachts wurde ich noch total nett begrüßt und konnte einchecken, es wurde sich um alles gekümmert

Gar nichts

Tranquilo y en un lugar conveniente Personal muy amable

Wspaniała obługa! Bardzo mili, pomocni.

Mały pokój, bardzo mały. Dwoe osoby, dwie duże walizki - trudno się poruszać po pokoju. Okno na patio, głosne rozmowy, zwłaszcza w nocy, trudno spać.

El desayuno increíble y muy completo. La ubicación excelente a 5 min del centro y fácil acceso a los taxis al aeropuerto, no todos a todos los riads llegan. Las habitaciones cómodas y amplias. I sobre todo acordarme de Ismail, que me atendió excelentemente.

UTTER DISAPPOINTMENT! DO NOT CHOOSE THIS RIAD!!! On our very first day, water began leaking into the room from the air conditioning unit, posing a risk of flooding. The staff merely placed towels on the floor and stated they would notify a technician to repair it, without even offering a room change. Upon returning in the evening, we discovered that no technician had arrived and the issue remained unresolved. Following our protest, we were provided with an alternative room strictly for overnight accommodation, on the condition that we would return to our original room the next day, once the air conditioner had been fixed. Concurrently, we realized that our initial room lacked hot water in the shower. We demanded a permanent room change, a request that was only granted after we strongly protested. The following morning, we discovered there was a power outage. We complained once again, and following their intervention, the power was restored. However, by the evening, there had been at least ten subsequent power cuts. Furthermore, during the afternoon, we attempted to rest but were unable to do so due to the excessive noise generated by the housekeeping staff, who were shouting to each other from opposite ends of the corridor. We were forced to step outside and address the matter with them, only to be met with a highly rude and argumentative response. Instead of offering any form of compensation for the immense inconvenience we endured, they even charged us for a single bottle of water requested during breakfast. It is worth noting that there were larger, vacant rooms available, which they could have assigned to us later on as a gesture of goodwill and apology. Their conduct is entirely unprofessional. Regrettably, this experience was deeply frustrating and utterly ruined our vacation.