Palace Inn-529

Es el único hotel de la cadena palace inn Que me he quedado, que cobro depósito y con tarjeta de crédito, yo tenía efectivo para el depósito y no lo aceptaron fue muy desagradable ese momento por el trato. Allí llame a expedía intento mediar sin éxito y tuve que colocar el depósito con tarjeta donde no quería por mi experiencia nunca reintegran en este tipo de hotel económico el depósito. Otra queja Tuve que quedarme una noche más y lo hice nuevamente por expedía donde en la mañana le indique al mismo gerente que me iba a quedar una noche más para que me actualizara la llave y me indicó por ser la reserva por expedía no puedo dejarlo en la misma habitación donde me obligó a sacar las maletas para salir hasta que diera ingreso nuevamente a las 3 pm que es la hora para el checking, en fin me desprogramo una actividad de trabajo donde llegué tarde por esperar que mediara expedía no teniendo éxito. Nada contento con este hotel específico de la cadena Palace Inn, donde sugiero que la queja escale por la falta de conciencia ante la forma de no poder ceder a ninguna petición

I like the location

They kicked us out in the middle of the night because my daughter came by after work on Mother's Day to visit and they made us leave with a 7 year old at minute. They were rude and very ugly about it all. They kept money for a whole week and we only got to stay for 2 days.

the location very good

The cleanliness of the room is not the best, the previous year it was much cleaner

It was located behind several other businesses and was hard to locate. There was a small sign with an arrow in front of another business. I had to go through Wendy's parking lot to get to the hotel.

The place was clean and comfortable. It looks like it was recently renovated. The location was a little hidden but accessible . The television, microwave, fridge, and air conditioners were in good conditions.

The management wasn’t friendly. They charge you $100 dollars fee ahead on your card, later they give you a paper saying they will refund you this in 7 days but they never refunded. The price is cheap since they keep this money giving you unnecessary excuses.

Beware, they ask for a $100 deposit on to of the $72 you pay on booking when you get to the property. And they offer NO REFUNDS! They don’t care about your situation and will not work with you to reserve another day nothing. Absolutely ridiculous. I’m homeless at the moment and it’s been raining terribly. I was able to get the money together for a room for one night to rest, get warm, and relax. I got there and they asked me for an additional $100 and I was unaware. I had already paid in full for the room itself. I explained my personal situation and asked if I could be refunded or if I could change my reservation to the following day. I literally booked and paid only 25-30 minutes before arriving. My condition in appearance was clearly stating I’m telling the absolute truth about my situation. They told me no and were not willing to work with me. Horrible customer service. I was not rude, I accepted that I obviously overlooked the $100 deposit and apologized. Worse Booking themselves are absolutely no help either. So basically I was out in the rain still but $72 short on money with nothing to show. I urge you to take extreme caution before using booking in the first place because this is my last time, and dealing with the people who own this hotel. There is one on 290 not sure if it’s one of theirs, but the staff is much more accommodating and understanding.

Customer service is terrible

Very quiet and comfortable! Our stay was short and brief but was good and private.