Bale Karang Cottages

The staff were very pleasant and helpful. Comfortable beds and pillows. Simple but tasty breakfast. A scooter was made available at a great rate. Location was excellent. Close to the surf and quiet.

It was all good

Beautiful room, gorgeous outdoor bathroom, great location across the road from the beach. Main surf point is a 15 minute walk or 3 min scooter ride. Can also surf right out front if you’re lucky!

Most of the staff cant speak English which can be difficult as a foreigner.

The location was so great, really convenient as you could see the reef break from your room. The staff was really friendly and willing to help, really appreciate them doing laundry as well.

My biggest suggestion would be to have the staff go into the rooms and do clean ups, replenish the water and toilet paper. My room wasn't cleaned and these supplies weren’t replenished unless I went to try and find a staff member. Ideally for guests staying a week or longer this should happen without having to ask. The sheets and bed weren't super comfortable- also if possible to equip the rooms with some bug repellent would be so helpful, I wasn't able to sleep well.

Somehow the property matched with the public photos they shared at Booking.com. So, it was good. The ladies helped us with laundry although that service was not listed. We were grateful.

1. The evening staff tends not to be helpful. We arrived around midnight and it was stormy rain. We were struggling with our luggages since we had a long journey from Bandung (about 15 hours drive), but the staff didn't bother to help with luggages. It was difficult because your car cannot park close to the room area -- which was okay -- but you definitely would need help carrying your heavy luggages from your car to your room in stormy rain in the midnight hours! We felt alone and are not welcomed, to be honest. 2. I usually would receive a call or a message from a hotel/guesthouse on the date when we were supposed to check-in as a re-confirmation. I didn't get any and when I tried to make calls, no one really picked it up. I managed to talk to someone after hours of attempts. 3. We were running out of water one evening and we couldn't get any drink. Yes, we could have bought water for ourselves, but we were not aware that Bale Karang was running out of water and didn't have any stocks when we arrived late from our excursion. It's something that the management could have prevented from happening during the day. 4. We see trashes in the Bale Karang beach area across the property and small trashes at the shower area. I understand that the beach area is rather open and anyone was able to sit there, but again, it shows that there's a lack of supervision for quality control. 5. We would like to communicate our needs and complaints, but somehow we hit a wall. Everyone said "I don't know" and washed their hands. I don't want to blame the housekeepers, they're simple and humble people. The housekeeping ladies were super kind and helpful. But when I tried to explain what we're not happy about to the security, receptionists (both during the day and evening after our incidents), I didn't feel our feedback was welcomed.