Boutique-Hotel Villa Rosali

Comfortable, quiet apartment. Everything was nice and clean. Lots of space. Nice bathroom. Good size breakfast table and comfortable chairs. Water kettle, coffee maker, plates, bowls, and utensils. Washing machine in the basement.

No microwave in the room.

The property was rather new and clean and the decoration was cozy.

Firstly, the name is misleading as it is more like an apartment hotel than a traditional hotel which makes the service level poor. Secondly, the owner of the place is fishy and dishonest and full of contradictions. Thirdly, the location is very noisy and uncomfortable in the middle of the big crossing and rooms to the streets are so noisy that even earplugs don’t help. I read that there are also quiet rooms on the other side and made a request for one. I needed a calm and peaceful place to sleep and have an important work meeting in midst of my travels. When I arrived I found myself in a noisy room and informed the owner about it. He lied that it was the first time he ever heard about noise even though the feedback is full of complaints about the traffic noise. He told me that I can leave immediately and he won’t charge me. It was midnight by then so it was close to impossible to leave at that point which he knew as well. I told that I can leave next day after my work meeting and pay for one night. Suddenly he claimed that he cannot have an impact on payment and told that only booking.com can decide about payment even though a moment before he was able to decide it himself. In addition, he was telling many irrational dismissive comments, such as I don’t recognize a traffic noise from fridge noise or that there is no traffic in Hamburg at night. In contradiction he claimed that there is no quiet place in Hamburg at all so I cannot expect one. In the end I just stopped responding to his inappropriate comments and ended up sleeping for two nights on the bathroom floor which was a bit more quiet. The room was very expensive so definitely no value for money if the basic things are not ok. Moreover, it was a very cold apartment and heating functioned only occasionally. I got sick after the first night and had to wear two sweaters in order to survive. All in all even when there are issues lying and dismissive attitude just makes it worse.

Easy check-in, good contact with the owner, clean.

Poor location of the facility, next to a busy road.

The room was a reasonable size and the bed comfortable. The bathroom was bright and the shower stall was roomy. Although rather far from Hamburg HBF, bus stops were close to get to the Hamburg Rathaus S-bahn station.

It took 3 minutes or so to get warm to nearly hot water. The room was hot in the late afternoon and evening when the outside temperature was about 25 C or higher. A fan would be necessary in hot summer weather. The lighting was a little low.