Sunset Gardens

מיקום והמתחם יפה

שירות ניקיון וזמינות לא טובה בכלל

This was my worst experience with Booking. I checked in and the room smelled terrible, was dirty, and wasn't cleaned. I kept calling and writing to Booking support, but there was no answer. I had to get ready for the meeting, I had an important deal online, but I couldn't get ready properly, I was nervous, and didn't have time to take a shower. After another attempt to call, I went to look for someone to help me, but there was no one at the reception and I found the staff in the gym. They listened to me and gave me another number, but time was wasted, I had to study the information about the property and be ready for a zoom meeting, but I couldn't hold it properly. When I was moved to another room, next day I had problems with the door, something was broken and I called the staff, they fixed the door, but I spent half an hour inside, I was stressed because I have claustrophobia. on the same day after the doors were repaired, the second time I had problems with it already in the evening, I ordered food delivery, but again I could not open the door, the courier was waiting at the door, as a result that night I slept with the door open because I was afraid of having problems again. Booking and the administration of this hotel did not react to my complaints in any way, they said that you were resettled and that was enough. I am very unpleasant about this situation. and before you book here, think carefully

View from the balcony overlooking the complex. I booked.a Royal Thai massage at the wellness centre. I would have booked to play Padel but not made very clear if we could and if rackets are provided. Messages sent to WhatsApp sunset group were answered promptly.

Hot water system to boost did not always work.