Axios Sun Apartments Caye Caulker

That it was in a good location

The air conditioning was not working. It worked the first day and then stopped .

Wifi

Emplacement top à 3 min à pied du ferry Petit bungalow sympa ac frigo micro ondes

Nous nous sommes fait piquer par nous pensons des puces de sables Il y en avait partout ds le bungalow

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Hoy me tocó una habitación muy ruidosa por la bomba de agua

I'm not rating the property itself as we did not end up staying there, The whole island is very safe and the location is convenient enough. Our issue stems from the reservation process. We reserved a couple days before we went to the island so there was not much available. After I reserved I received a comfirmation saying they would take a 20% non refundable deposit and then send me contact info for the property manager. I waited and received nothing. The next day I sent a message asking for the contact info, nothing. I checked my account and saw that they had not taken the deposit. I messaged again and again, no response. That evening I again sent a message and again, no response. We decided we couldn't afford to wait any longer and found another property to stay at where we would have to change rooms the 2nd night, but at least we would have a place to stay. The next morning I got up to a notification that 1:43 am the deposit had been charged and a 2nd message with access instructions. This was literaly the morning were we to arrive. I messaged them and asked them to refund as we had found another property given that they had not responded to any of my messages. I received a long message saying their policy is to wait until 24 hrs before to charge the deposit, which they did not do, because guests tend to "ignore or misplace the info". The message went on to say "I'm not sure why you panicked and worried so much". They stated how long they have been in business and how they have no bad reviews. Clearly they have not read their own reviews. I got another message again referring to me going into panic mode etc etc. At one point they said their policy is to charge for the entire stay for no shows, wrong again. In the end they did not charge any additional cost but did not refund the deposit.