Villa Castelletto

Everything was just great...

Everything except the bed! Would have liked a firm but softer bed!

Nothing

Very friendly people, room and facilities exactly as advertised.

Nice place, nice guy at breakfast.

Charging extra for late check out when no other guests were coming and the pool is used by the staff is stupid.

Clean rooms, nice staff.

Nothing...

The welcome was wonderful and the service super great. Thanks a lot for the stay.

On the check out day we would like to stay for another one/two hours at the Pool. This was only possible if we would have paid 15.- Euro per Person. Which was very sad. Furthermore the Hotel doesnt serve lunch. So be aware to eat lunch before you arrive in thd hotel.

We stayed in this gorgeous place for two nights. Monica on reception was very nice and helpful but be warned that check in finishes at 6. The location is extremely peaceful and if you are looking for a complete get away it is ideal as there is literally nothing within walking distance so you will need a car. We did have a couple of issues: a leaky shower, not the most comfortable bed but the major issue is that after breakfast there is literally no food available on site. Apparently the chef who was there became ill and was not replaced so if you need lunch, snacks or dinner you must leave the property. There is a small fridge in the room but no cutlery or plates or anything. There was a bar with very limited options it this was open very sporadically at best. It seems very strange and if they did have even a casual or basic catering option we would return but not in current format.

we spend 5 wonderful days here over Easter. The welcome was very friendly and personal and the service was excellent over the days we spent there. The rooms, food, breakfast and over all the Grappa was all great and very delicous, not to mention the good value for money - but of course not in terms of cheap ;-) To take the destillery tour we took a small hike there had been offered a shuttle back to the hotel. As you can see, we can not confirm some of the other and partially negative comments from other users. Would I do it again? YES!

we spent only one night in this cute and peaceful little relais, nice spacious rooms, nice amenities such as bathrobes & slipppers, very good bed and linens as well beautiful surroundings. If I have a critique is the food served in the restaurant, that night was only our group having dinner and while it was somewhat nicely presented although a bit pretentious, lacking finesse and definition, it was not nice at all. True flavors were missing, inedible decorations on the plate and a mismatch of Italian and I'm not sure what... bit sad actually

The property is lovely, but unfortunately the hotel staff was not very friendly. We arrived around 645 in the evening after a long drive, and were initially frustrated as we could not pull our car up to the reception as the access was blocked. We had to walk down the hill and down a flight of stairs to get to reception. There was no greeting, just "please give us your passports". I passed my passport over to the receptionist and my husband walked down the hall to use the bathroom. The attendant asked, "Are you single?" I asked him to clarify and he said " Are you staying by yourself?" I replied, "No, my husband is right here, he just stepped away for a minute". The attendant replied, "Well, I don't have his passport." (And he never asked for it again). The attendant was anxious to leave, so he wAnted to make sure we could use the key card to get back in. It took a couple of tries until he finally explained that you have to push the door while the buzzer is still sounding.... Not complicated, but would have been nice to have this explained. The room was nice, the bathroom in the room was beautiful, but there were potatoe bugs and grasshoppers with us the whole night! Regarding the internet - we got one code that supposedly good for 24 hours, in spite of the fact the receipt said 12 hours and when I tried to access it the next morning, I received an error message that said "you've reached your quota". When I showed the message to the hotel staff, they said " oh, that's not possible, try again." Of course I had already tried, and continually got the same message. They printed another "24 hour" access and the receipt clearly said 1 hour and 5 minutes. When I asked them about it and showed them the receipt, they again argued with me and said it was not true. Why would I argue with them about them. Breakfast in the morning was a disappointment.... day old, half full plates of dry fruit bread, day old muffins, curdled milk. The property is beautiful, but we thought the service was really sub par.