Hôtel Provençal

- nette , hilfsbereite Mitarbeiter - Lage fand ich gut - Matratze war super bequem - einfaches, schlichtes Frühstück - Wasserkocher auf dem Zimmer - ein wirklich schöner Innenhof - ein " einfaches" Hotel ohne viel Schnickschnack und das ist nicht negativ gemeint.

Le potentiel de cet hôtel est sous exploité du fait qu'il soit désuet alors qu'il est EXTRÊMEMENT bien placé.

Revoir l'équipement des chambres qui doit être norme pour chacune d'entre elles, revoir le mobilier. Il peut être simple mais de meilleure qualité. Revoir la plomberie et l'électricité un coup de peinture et ça devrait aller à 1 er niveau

Le personnel aux petits soins. Issa était toujours disponible pour la moindre demande.

Rien

La ubicacion

La suciedad

Ubicación excelente. Limpieza muy pobre. Servicio amable

Suciedad

L'accueil et la gentillesse du gerant. ensuite les equipements fonctionnent bien comme l'eau chaude de la salle de bain. Le lit était confortable

J'ai tout apprécié

Le calme

Le decor tres ancien

Good value for money and a very convenient location. The WiFi worked well and there was reliable hot water, which I appreciated during my stay. I would also like to mention that one member of the staff was especially kind and friendly with me. Unfortunately, I did not get his name, but his attitude was noticeably warmer and more welcoming compared to the rest of the staff, who felt much more distant.

The hotel itself was fine, but I was very disappointed with how a payment misunderstanding was handled after my departure. During check-out, the receptionist accepted my keys without informing me that there was still an outstanding balance. As I had multiple hotel bookings during my trip, I genuinely believed this reservation had already been paid. As soon as I was contacted and understood the mistake, I immediately arranged payment. What I found unacceptable was being called a “scammer” and receiving threatening messages mentioning the police and the airport before I had even had the opportunity to explain the situation or respond properly. A calmer and more professional approach would have been far more appropriate. I also felt that most of the staff were quite distant throughout my stay. I did not receive any briefing or basic information at check-in. One staff member showed me to my room, but the only thing I was told was the WiFi password after I specifically asked for it. Breakfast was included in my reservation, yet nobody informed me about the breakfast schedule, and because of that I completely missed it on my first morning. I regret the misunderstanding, but I also believe the reception staff should have handled both the communication and the check-out process more carefully and professionally.

Le personnel très dévoué et chaleureux. Croissants frais au petit déjeuner : c'est très appréciable. L'hôtel est très bien situé en plein centre ville nous y avons bien dormis au calme. Tout était propre : je recommande !