Chantella Suites

There was no breakfast. Power supply was disrupted a couple of times

Improve in power supply stability

Private

Uplifting of the bathroom and air conditioning

Private

Need a little uplifting of the bathroom

The hotel facilities are okay. The air conditioning is perfect and electricity supply was very good.

The toilet is too small

Location is central for my preference.

When a guest extends their stay, it brings additional revenue to the hotel. Therefore, their requests should be handled with atleast above-average service to enhance their experience. Moreover, professional hotel standards do not rush a guest out, especially when they have already paid for an extra six hours due to a late check-out beyond 12 PM. Instead of pressuring a guest to leave simply because another guest is arriving, the appropriate approach is to charge them for the additional hours spent while ensuring a smooth transition for incoming guests. Rushing a guest out in an unprofessional manner can negatively impact the hotel’s reputation and overall guest satisfaction.

The Staff were very friendly.

1. The room did not have a refrigerator. 2. No water for guest at checkin. 3. Water stopped working so I couldn't have my bath and they didn't bother letting Guests know until I called them. 4. No towel on the bathroom floor so after a bath it gets messy.

There were shortages of water early in the morning when we wanted to bath. It was a bad experience. In fact, the person assigned to monitor the water should always check if the water is available or not.

I'm disappointed for what i saw when I visited the place... I booked a room and I was told is not more available when I came back from London... I'm very sad 😢

Poor management and disappointment