Villa Monte Branco - Private Swimming Pool

Maison très spacieuse !!! 5 chambre 4 salle de bain dont une dans une chambre !! Bel extérieur (jardin terrasse piscine) rien à dire c’est le top Le calme car maison isolé de tout mais à proximité de la plage et des centres commerciaux (moins de 10min en voiture)

Maison exposé plein sud, grosse chaleur dans la maison!! Une climatisation ne serait pas de trop !!! La literie, un enfer dans chaque chambre les matelas sont vétuste on ressent les ressorts du matelas dans le dos!! Le moindre mouvement provoque un grincement désagréable. ( des remarques égales à celle ci on était faites en octobre 2022 mais toujours aucun changement en août 2025 ) Un frigo sur deux ne fonctionnait pas !! Pas facile de vivre une semaine à 10 personnes avec un seul frigo

I am writing to formally lodge a complaint regarding my recent stay at Villa Monte Branco, managed by BEDZY. My stay, which took place from October 11th to October 19th, was marred by numerous issues that significantly impacted my experience. We ended up leaving the property ahead of the end of our stay. Firstly, despite being required to pay a substantial damage deposit prior to arrival, no one from the BEDZY Team inspected the property to ensure it met the advertised standards. Upon arrival, I found the property in a state of disrepair. The pool area was particularly concerning, with broken chairs discarded poolside and a hose running into the pool, which we had to turn off ourselves on the fifth day when the pool was filled to the top past the non-working filters. Additionally, the pool was not cleaned during our entire nine-day stay. The interior of the property was equally disappointing. It was run-down, with missing knobs, stains on the walls, and a lack of basic amenities. We were provided with only one roll of toilet paper per bathroom for nine days, and there were no kitchen supplies other than salt and pepper left behind by previous guests. We had to purchase essential items such as dishcloths, sponges, garbage bags, paper towels, toilet paper, condiments, laundry detergent, and dish soap. This level of neglect is unacceptable for a property marketed as a "Villa." Furthermore, the beds were extremely old and uncomfortable, adding to our overall dissatisfaction. This was the most expensive property we have stayed at in Portugal, yet it offered the least in terms of comfort and amenities.

During our stay, we experienced rain, which posed a safety issue with the tile floors. We had leaks in four different places in the ceiling. We placed bowls and towels to catch the water, which made it feel like a camping experience. In my parents' room, we unfortunately did not notice the leak as it was leaking on my mother's suitcase and stained some of her clothes, some brand new and bought that day. One of the bathrooms had to be kept closed for the entire duration of our stay due to the smell of sewage, which was unhealthy and sickening. This issue worsened with the rain, and it is possible that the bathroom backed up. No one was brave enough to check as it was beyond horrible. In the information sent by the property management company, they highlighted keeping the back doors closed when at the pool area. This was odd, and we are unsure if that statement came from a previous security breach. However, it left us feeling unsafe for the week. Four of the five bedrooms are on the ground level, and we couldn’t leave the windows open as there were no screens or security bars, and the management company advised keeping them closed. This was also an issue with no air conditioning. The perimeter fencing has all been bent and the gate going to the vacant field has clearly been cut, which makes it susceptible to people entering the yard. The property alongside the perimeter fencing is littered with trash and debris from the Villa. Chairs thrown over the fence, bottles, window frames, discarded solar blanket from the pool. We based one of our decisions on the property on the fact it offered a barbeque. It would have taken hours to clean and make it workable, and no charcoal was left for customers. This property has amazing potential if the owners or property management group put some money and TLC into it. Just the simplest of things make a difference.

The size of the villa and outside space

The pool was dirty and didn't get cleaned until 3 days before we left

Pool. Outside areas (in particular BBQ area). Location.

Intermittent wi-fi (didn't work at all for 2 days). No aircon and only 1 of 3 electric fans were working. Host not responsive at all in resolving either of these issues (wi-fi took 2 days and non-functioning fans, despite his suggestion that they would be, were not looked into). Bed mattresses across all rooms were particularly uncomfortable.