Villa Residencial Encantos Da Mata

Très calme, propre, la propriétaire est très réactive et aidante. Je recommande 👌

Pousada très confortable, paisible et proche de tout ! Nous avons passé un très bon séjour, la cuisine est bien équipée, la literie est top et il y a beaucoup d’espaces pour se poser, lire, faire du yoga … je recommande à 100% !

Rien, tout était parfait

The people who work there daily were very nice, friendly and helpful. The Villa is also well located.

The bad part happened after I left. A dress (used, not old) that belonged to a friend that lives in Itacaré was left in my room - she stayed with me there for just one night, only because her neighborhood had a power outage for 2 days. The person who worked there as a volunteer (who was presented to guests as a staff member) and did the check-in for all guests - and with whom guests should communicate about any issues during the stay - was informed by me about what was left in the room a couple of hours after I checked out on Friday morning and collected the item. However, the item was not stored, but left in the common area of the Villa, believing that my friend would go pick it up soon - which was not agreed at that point. My friend was promptly informed by me to get in touch with the Villa to go and get it. According to info that I received a few days later, the dress was still there until Tuesday. My friend then wrote me on Wednesday saying she would go there and get it. Long story short: she went there and the dress had disappeared. The owners did not take any responsibility, saying that they were not informed by me when I did the check out - of course not, why would I write the owners, who are not there daily, and not the person who was there everyday and told me that I should talk to her if I had any issues? One of the owners said: "Me and the cleaning lady have a standard way of dealing with that, but the volunteer didn't follow it" - meaning the volunteer was fully responsible. Guests are not supposed to know which staff members are properly instructed or not about internal processes. I then replied that an employee/volunteer who is not well instructed should not be blamed for it and that, if I was the owner, I would take full responsibility and pay it back. The intention here is to expose and register a disappointing situation. If this makes them look bad, that's not on me. I hope that they learned something and make things better.