Crosskeys Inn Guest Rooms in Wye Valley

Staff was fantastic food amazing

Road noise but if you keep windows closed it's OK

Lovely welcoming staff and a very comfortable, quirky and clean room. Smashing breakfast - we really enjoyed our stopover. Thank you!

Olde-worlde pub, bedding clean and comfortable. Very willing to discuss and accommodate gluten-free options for evening meal.

Did not feel very welcomed when I first arrived. Single traveller, but after ordering evening meal asked 'anything else for you guys?' did not make me feel valued as a customer! It's a small local pub, but no-one spoke to me all evening, felt somewhat excluded - perhaps I was expecting too much ...

The old building looks nice from the outside, and the location was convenient for me as a mid-way stopover.

- Terrible hospitality: Their website states they serve food "12:00–10:00pm". After a 4-hour drive, I was bluntly told the kitchen had closed 10 minutes prior (at 8:00pm), with no bar snacks or alternatives offered, not even a packet of crisps. I went to the bar at 9:30pm to wait for a takeaway and was told the bar was also closed. - Uncomfortable, stuffy room, and broken bed: The room is unbearably hot, even with the window wide open, and there is no provided fan or air conditioning. The mattress is completely worn out -- I could feel just about every single spring digging into my body. The mattress sloped aggressively because the bed frame was literally being held up underneath by two makeshift planks of wood. Any slight movement on the bed led to horrible creaking sounds. I had a grand total of 54 minutes of sleep due to how terrible the bed was, and left at the crack of dawn. - Severe cleanliness issues: There were thick cobwebs everywhere, hair stuck to the bathroom ceiling light, and dozens of dead flies trapped inside the light fixture. The bathroom extractor fan is completely non-functional. There were loose hairs inside the bed. The room has a heavy musty smell (probably damp), poorly masked by cheap reed diffusers. The dark-patterned sheets and dark towels felt very old (white bedding and towels are expected as standard). - Mould and maintenance issues: Black mould covered the shower tiles, ceiling, and shower head. The shower curtain was attached to the ceiling with cable ties, and the bathroom skirting board was completely detached from the wall. The wallpaper was peeling, and the wonky TV was hanging precariously with dangling cables. - Poor value: I paid £53 after Genius discount. Low cost means basic amenities, not filth and broken furniture. I have stayed in much cleaner, lovelier hotels for less. This experience heavily makes me regret supporting an independent business over a much more reliable chain. The photos speak a thousand...

Evening meal was excellant

Room was slightly 'tired'

Das Restaurant und der Pub im EG und die Nähe zur Straße

The room was cosy and had everything we needed.

Accessing the guest rooms through the bar felt a little strange.

The style of the room was cozy and charming like a little cottage

The only one thing was the tog on the bed they could've offered us a thinner one due to the heat on the night we slept in