Hotel Balché

the hotel illegally charged me the Portal's commission for renting the room which should be normally paid directly by the hotel to the Portal. The hotel illegally transferred the payment of the portal's commission to me . This additional commision never appeared in my confirmed booking conditions. This is an unfair practice because it is not the client's duty to pay the portal.'s fee for services. The hotel's employee could not explain me why they charged me a higher amount for renting a room than the amount confirmed in the booking conditions. I paid 25USD extra for 2 nights than the confirmed price in the confirmation. Be careful and don't agree with this unfair practice.

The owner was very kind and spoke good English. He explained everything and gave me some useful tips about public accesses to the lagoon and recommended a good place to rent a bicycle. There was hot water in the shower with good water pressure. The room was quite clean although there was a thin spider living with me. There was a fridge and a fan in my room. Drinkable water was available next to the reception.

The shared kitchen wasn't equipped well and the water pressure in the kitchen was very low at the time I was there.

Good room host available and good services

Clean and spacious rooms that surpass Mexican standards, providing a comfortable stay. While it may not be located directly on the shores of Bacalar Lagoon like some of the fancier and pricier hotels, it still holds its own charm. And as fancy and touristy hotels are not our gig, Hotel Balché was the perfect choice The lagoon is just a couple of minutes away by car (10 min walking), and we highly recommend visiting the Balneario Ecológico for a refreshing dip. The rooms at Hotel Balché come equipped with a fridge and there is a common kitchen, though not extensively stocked for cooking. However, it's sufficient for preparing your own breakfast, which you can enjoy in the hotel's internal courtyard. The staff were friendly and accommodating, adding to the overall positive experience of our stay.

Our room was located on the ground floor, which made it a bit dark, but it was still comfortable. As mentioned, the kitchen facilities are limited, so don't expect to cook elaborate meals. Additionally, being slightly removed from the lagoon means you miss out on the immediate waterfront experience, but this could be a pro or a con depending on your preferences.

The property is in a quiet part of town but easy walking distance from the centre and the lake. The staff, especially the proprietor (Dion) were welcoming and informative and our room was very comfortable with a huge bed and modern bathroom facilities. It was also very reasonably priced considering all of the above. It was so lovely that we returned for two more nights later in our trip. Can’t say more than that!

Nothing

The room itself was very modern, clean and comfortable. It's a short walk from the centre but close to the docks overlooking the water.

I booked this place specifically for the kitchen however when we arrived at 8pm, we were told it was closed. I subsequently found out that there aren't any hobs or cooker, only a kettle. This was slightly disappointing as I'd brought pasta to cook.

Nice location. Nice & very clean room. Enjoyed my stay