Casa CheJum Bacalar

Very cozy and clean environment.

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The room was clean and comfortable.

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Perfect location, close to the main square but quiet area

They charge credit card fees, my room offered no intimacy, mattress was very soft, no staff around most of the time

The hotel was very fine, clean, nice surrandings etc. Not fantastic, but no complains. Perfect location also, close enough to centre but already very quite. We also booked a boat lagune trip with the owner. The trip itself was alright, as expected so a tiny bit boring, but the lagune is very beautiful, truly colorful so worth going. However, we had unpleasent experience at the start. The owner told us it starts at 9:30 but also that we should meet at reception 9:10 and he will drive us to the boat or we can follow him with our car. We were there at 9:10, he arrived 9:20 looking surprised that we are waiting. We wanted to use our car but we asked him for directions in case we loose him. Turned out he didn't go with us without telling so. We arrived at destination 9:35 and the boat was already gone. So not only he didn't go with us but he didn't care to call that we'll be late even thought it was 100% his fault. Fortunately a guy on site called the captain and the boat returned to pick us up. But is doesn't change the fact that it was quite stresful and unpleasent. The owner simply didn't care and his behavior was misleading and very unprofessional.

Comfort, cleanliness and fast wifi.

This was our favourite place we have stayed in so far on our trip. The double bed and balcony room was so authentic and perfect. The room was brilliantly cleaned everyday. The communal area featured a fridge, microwave and free water as well as utensils to make breakfast and lunch. The location was perfect too, just a short walk to the restaurants and lagoon. The family that run the case were extremely helpful and friendly and we would definitely stay again!