Hissar Spa Hotel

Просторен и топъл хотел! Вкусна и разнообразна храна. Басейните са чисти и топли.Любезен персонал.

Басейните са великолепни, парка със скулптурите е прекрасен, персоналът изключително вежлив и отзивчив, храната много добра и разнообразна.

Изключително сложно е ориентирането към т.н. крило Де лукс.

The staff was extremely kind, and the late check-out is great because you can use the morning to enjoy the spa and the pool.

The third bed for an adult is actually a pulled-out sofa, as you can see in the picture. For a deluxe room, this is unacceptable and very uncomfortable. Additionally, the room wasn’t cleaned very well, and you can clearly see dust on the TV cabinet (photo attached). Also, it is not mentioned on Booking that you need a swimming cap for the pool, and you have to purchase it additionally. However, when you get to the pool, people are not wearing the caps properly — their hair is sticking out everywhere, and if someone is bald, they don’t wear a cap at all. It would be good to emphasize that the rule should be the same for everyone. There is no drinking water available in the spa area, so anyone who wants to enjoy it needs to bring their own water. Also, the hallway layout is very confusing, so you have to figure out how to navigate the elevators and find your room.

Overall the combination of pros and cons of this hotel comes up to 3/5 for me. I won’t be uploading pictures of the rooms as there are plenty online. In terms of cleanliness well there was a cockroach in our bathroom. The hotel offers multiple services which didn’t work as expected. We had free Wi-Fi but upon connection nothing happened - no connection established, at least on the 3rd floor. We had a pretty modern TV in our room which was limited to about 20 channels, which lagged (this is a first for me). The TV’s weren’t logged to their Samsung accounts so we couldn’t connect to pur personal Netflix or anything, which basically rendered the TVs useless. In terms of the Deluxe Spa - really good rooms, however its located in a basement level with no air-conditioning. You go out of the Roman bath, dripping, sweating and outside it still feels humid and hot. Someone might actually get sick from that, so that’s a big no-no from me. The Panoramic restaurant was aggressively overpriced for the food it offered. A panoramic view of a few hills does not justify 20 bucks for eggs and bacon.

As for the pros: Staff was very friendly, kudos to everyone. The food was great, the block tables for breakfast and dinner were packed with various foods and beverages, they were delicious and definitely up to standard. The parking was good and the location is also pretty nice

Отлични условия в стаята, отлична храна, отлично обслужване.

Силна музика от нощния бар до 1 ч. през нощта в събота и неделя. Вътрешният басейн е с дълбочина над 2 м и не е подходящ за по-продължителен престой в него с малки деца.