Hotel Garni Alpenruh-Micheluzzi

Lovely location and friendly owner. Breakfast buffet excellent

Small pool

We are sorry to write this feedback, but we feel compelled to share an unfortunate mishap for which we hold the hotel co-responsible. Regarding the misdeed, on the last day, our luggage incl. our personal belongings (deposited at the front desk as directed by the hotel) disappeared and ended up in Holland by mistake (it was taken by another tour group). Although the mishap was eventually resolved and the hotel made every effort to put the parties in touch, the latter (from our point of view) expressly avoided (by never responding to our emails) taking charge of and/or handling the additional costs (cab travel) we incurred. In fact, as a result of the misdeed, we lost a lot of time and were forced to take a cab in order to get to our train connection to Switzerland. During the trip, as per our telephone agreement with the hotel, the latter would settle the bill and then evtl. make a claim for reimbursement to whomever. In conclusion, the whole affair undoubtedly affected our vacation in a negative way. We feel that the hotel is co-responsible for this misdeed, as one would expect such mistakes not to happen in a hotel of a certain category (****). In our opinion, this reflects a shortcoming that we hope will be fixed in the future. But what disappointed us the most was discovering, that in regard to the cab ride, the hotel only provided our information to the cab company, contrary to what was agreed upon by phone. We obviously reported this to the hotel, but our emails were never followed up. This left us a stunned and conveyed a sense of indifference from the hotel. In conclusion, this episode showed that the hotel was only interested to a certain extent in its guests and although being in our view co-responsible for the misdeed, it did not commit itself (out of disinterest we assume) to resolving the matter to the end.

it’s clean, good breakfast, nice pool

the shower was leaking a lot of water, and sometimes it was cold. there is a balcony, but it was shared with the neighbours.

very nice pool and sauna. very friendly and helpful staff. we enjoyed the stay very much.

nothing