Tyacks Hotel

The room was very large , beautiful roll edge bath plus a shower , comfy bed , staff on arrival were absolutely wonderful very helpful and went above and beyond to help

I approached the desk the next morning at checkout but had ro wait 5 minutes as the receptionist ( different from previous day ) was on a personal call to her friend which was obvious as she was discussing private information, when she finished I asked her was there a night security due to an incident in the evening , she said only a porter , I was about to explain when she very rudely Said GOODBYE , I said excuse me. ? She grinned in my face and said in a very condescending manner thank you goodbye !! I said I'm trying to explain my concerns about an incident she again grinned at me and said goodbye, I was absolutely appalled by her attitude I told her I would call the manager and report both the incident and her she literally laughed and said no problem bye bye , I was in tears at this point through lack of sleep and her extreme behaviour, I went to my car called the hotel she replied I asked for the managers name she literally SHOUTED down the phone NO !!!!!! You can't have it !!!!! she obviously knew it was me I asked why and she said we don't give out managers personal information and hung up the phone , I waited 5 minutes as I was extremely upset rang again as soon as I spoke she hung up the phone . I'm absolutely disgusted by her rude , strange behaviour and question should she have such a roll as dealing with the public is clearly not suited to her anger issues , I won't be approaching the team at tyacks as they will clearly support their staff but I will never recommend this hotel to anyone as they are fine until you try to report a serious problem.. can I add the staff from the Friday on duty were absolutely amazing very professional and kind and helpful my only issue is with the older lady on duty on Saturday morning

Big hotel plenty of space and a lovely big bed room.

Nothing.

Staff are exceptionally helpful and welcoming especially the night manager. The rooms are good value but a little tired. The food was great both breakfast and dinner Car park is spacious and convenient for the hotels rear entrance

The Friday night entertainment vibrated up into the room, couldn't get to sleep until it was finished at midnight

Great location. Very friendly staff. Having a bar and a restaurant on-site would prove useful if needed. Clean. Breakfast cooked fresh to order. Free parking.

Basic accommodation. It felt a little dated. Some simple touches could improve it, for example rehanging the curtains so they are on the hooks, maybe some darker ones too; covering the base of the bed; retouching the wall paint. We didn’t need it, but room service was apparently available by calling 100 but there was no phone in the room (we found this quite amusing!)

The breakfast was poor not cooked properly and cold

The breakfast Loud music until approximately 1 am Could hear it loud in the bedroom

Location perfect for my needs

Room quiet despite disco

Parcheggio Pulizia Colazione Gentilezza dello staff

Breakfast was very good

The room and particularly the bath needed some modernising