Hotel Schwarzsee

Perfect location

Nothing

Gutes Essen, gute Lage

Sehr nüchterner Ton des Rezeptionisten, dafür super netter Kellner

Tolle Lage am Fuß des Matterhorn. Freundliches Personal.

The staff were so helpful, friendly and very hard working. The breakfast was simple but delicious and the dinner was absolutely perfect! The location was great, away from the crowds of tourists and waking up to the view of the Matterhorn will stay with me forever

The rooms are very basic, designed for hikers/skiers with no amenities except body soap, no hairdryer and it costs min 54CHF just to get to the hotel from Zermatt

Absolutely loved staying here and will be back again. Hotel Schwarzsee is the right place if you like to be close to the Matterhorn and nature. Nice place for lunch, hiking up to Hörnli Hütte and surroundings. Rooms with shared bathrooms were clean and perfect for one or two nights. The dinner and breakfast was included. Super nice staff. Damian especially was such a kind and happy person to meet. Being up early for sunrise he even turned on the coffee machine before the official breakfast start. Highly appreciated his cheerful, friendly and happy personality. The best place to stay after the gondolas stop running as it gets super quiet and the mountain view is breathtaking. Can’t wait to return!

The Rösti at dinner was unfortunately not the best. But the view made it up;)

What an amazing location away from the crowds down in Zermatt. Only reached by taking the gondola up (verify last ascent/descent or you can hike up/down) to 8,500' from Zermatt. We could see the Matterhorn from our bed! Would wake up early to catch the Alpenglow on the tips of the mountain, stunning! Double room with private bath is basic, but comfy and nicer than the pictures, balcony is shared with no seating, and gives you a front row seat to a glorious Matterhorn view (when it's not cloudy) when no one else is up on the mountain (the crowds are gone when the gondola stops running). Another important advantage is being the first on the trails to beat the crowds, as well as being able to acclimate a little to the high altitude before doing the challenging, but absolutely fantastic hike to the Hornli hut and back, as well as the Glacier Trail. Wait staff in restaurant were great, so friendly and hardworking, always cheerful even though they work a very long day keeping us fed and happy.

Prior to our arrival hotel asked for our dietary restrictions and we conveyed them and they emailed back that "they would take care of everything". However, at dinner, only pork was offered and I am a vegetarian and told the waitstaff this. She asked if I told the kitchen that day that I was vegetarian, because they only prepared one vegetarian meal. I was upset because reception did not tell me that I had to confirm with the kitchen ahead of time that needed a vegetarian meal. Fortunately we were the first to arrive to dinner, so the kitchen was able to prepare a vegetarian alternative (roti with egg). Rooms are very clean and look much better than the photos, but I did notice dog hairs that made their way from deep under the bed. I like dogs, but am allergic to pet dander, so perhaps the hotel can designate rooms that are no pets for guests like me. Food was good, but only 1 waiter serving upwards of 30 people, so arrive early or your wait time will be very long for dinner. Continental breakfast was great first morning with several freshly baked loaves of bread and nice hot croissants, but second morning it seemed like leftover stale bread, quickly ran out of croissants, yogurt, etc. These small inconviences kept it from a perfect 10 rating. I would still, however, recommend you do not miss out on this amazing location.