Heppenheimer Hof Hotel

Clean, spacious, restaurant in the same building

No one to receive us on arrival (receptionist had a day off), mobile number stuck on a door, we had to get the keys from a dark postbox, and after restaurant visit the fire door to the floor where our room was located was locked so we couldn't get back to our room. Phone support in these situations was okay-ish. On leaving, again, no one was there to receive payment, phone remained unanswered so we dropped the keys on th desk and left. Later, booking.com sent us a notice that we left without paying and credited the amount, followed by a message from the property requesting an email address for the invoice and payment. I had to tell them payment was done via Booking instead. Room was outdated but clean and okay, but what a mess is the admin and reception.

The best is that it is located next to a supermarket

An old house, with old structures and furniture.

Locatie

Veel te warm in slaapkamer en badkamer

Schoon, ruim, locatie en Italiaans restaurant

Geen koffie-thee faciliteit op de kamer. Temperatuur regulatie van de kamer leek niet goed te reageren