Hotel am Zoo

The hotel was modern and I loved its style and location. Breakfast was great as were the offerings from the bar and restauant. The staff were all really helpful and kind before I arrived and during my stay.

To be fair nothing really.

From start to finish, our stay was perfect! The breakfast was fantastic, and the cleanliness of the rooms was top-notch. The staff deserves special mention, particularly Mr. Müller, who was incredibly kind and attentive to our needs. Even when I wasn't feeling well, they made the best out of the situation and helped is feel comfortable. This level of care is truly rare! The hotel meets all the criteria and even goes beyond expectations. Excellent location (central yet peaceful, right by the forest and across from the zoo), cleanliness, breakfast, kitchen, and fantastic staff. We’re so happy to have found such a wonderful pet-friendly hotel, where all our requests and last-minute issues were handled without hesitation. Thank you!

The is nothing negative to report, except that it was exemplary.

Excellence

Excellence

Beautiful Hotel, pristine cleanliness, pleasant friendly staff, lovely breakfast, the decor in this hotel was something else, absolutely beautiful. Accessible room was huge with access via french doors to it's own large outdoor patio seating area. We would definitely stay here again The zoo is easily accessed with complimentary admission provided by the Hotel. Overall, First Class accommodation with pleasant, friendly staff.

Lovely rooms and the hotel feels really new

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Free parking availability.

So you are right next door to the zoo. So you hear all the animals at night. Then there is no air conditioner in the rooms. So, if you open your window to the air in your room, you have all the bugs in your room. No flies net on the windows. Also, it said a soundproof room that's not true. I heard everything upstairs next to me and outside. When taking a shower, the water went outside the shower on all bathroom floors. Hallway room light is not able to turn off as liked because it's a sensor light. Also added I booked the room first for me alone then added my husband what was no problem but when getting in the room there was only 1 set of towels and pillows and blankets. The restaurant is okay, you can tell that the food is fried and microwaved. And absolutely NO internet access with the hotel wifi and no bars with the location. But the best part was I paid 117€ for 1 night for myself with breakfast and 35€ extra for my husband's with breakfast. Had to ask at the reception for beding and towels. On our way home, I received a call from the hotel reception, staying that we left the room a complete mess and that they are charging me extra for it. I will never go there again. We even fixed the bed and hung up all the towels. After saying that on the phone, the reception said there were no towels left and that we stole those. By the way, there is English is really bad.

The location was fantastic! It was so wonderful to hear the sounds of the animals at the zoo before falling asleep and when waking up. The employees were so professional and exceptionally friendly! The wellness area was nice. We love the scent of the body wash the hotel provides. Breakfast was delicious!

No air condición