Newcastle West Hotel & Bar

Hey , it’s not the Ritz but it’s under new management and has had a nice refurb and the rooms are the cheapest in Newcastle , 10 min wander into Newcastle and if you want a cheap room and somewhere to put your head down for a few nights this place ticks all the boxes

A review for football away fans ..not couples getaway. Needed a cheap night away for stop over after watching football at St James Park. Long journey back down south We kind of knew what was awaiting,£30 pp So we thought!!! First positives - plenty of free street parking Approx 15-20 min walk to St Jams Park & town centre. Town centre lively and locals friendly. Clean sheets & towels Free Tea or coffee- I think in Bar. Pool table & Bar The Sketchy Bits😳 £10 deposit for room key- cash , not that a key was required as the lock you could have pushed through and opened as per photo, handle was hanging off other side. Handed remote for TV for room-that’s a first!! And needed to return. Headboards not attached Stains on wall and ceiling Shower not working- not that we would have attempted. Lovely smell and noise from takeaway vent below our window. Other footy lads staying said they could not bring drinks in from outside , only drinks from owners bar😂 Front door of hotel left open all night- super sketchy😂 If you want an adventure , and an away footy night ,not fussed about luxury or having locked doors - give it a go! You will have a story to tell and maybe a win unlike us !

When we arrived to the hotel we were greeted by a very creepy manager, who demanded to see ID and stopped our friend from coming to the room with us!! (We are 3 girls in our early 20s) and mae her stay downstairs with him!!! The communal bathrooms were gross and very unhygienic!! And when I decided I couldn’t stay at that hotel that night, the friend who was staying invited her boyfriend to stay the night instead. As of this change we informed the manager, in which he demanded to meet her boyfriend! Otherwise he couldn’t stay!!! After asking wether it was a male or female stying first!!! We felt so uncomftable we checked out immediately and had paid the full amount without staying!!! HIGHLY AVOID.

We arrived at 5 pm to find the property locked and no one answered the bell or knocks at the door. The telephone number provided does not connect to anything. We had to go find another hotel at short notice. I believe this property to be some kind of scam.

The rooms are ok, that’s about all I can say positive, The staff seemed to be on drugs and quite intermediating. wouldn’t recommend this hotel to anyone it’s not in a nice area of Newcastle and when we arrived yesterday at midday the hotel wasn’t even open for us to leave our bags.

Absolutely disgusting hotel! 🤢I never write bad reviews as I’m not like that but this has to be said. First of all we had to wait around for 3 hours trying to check in to our hotel in the cold. We had rang to ask when someone would be there to allow us to check in and they said they would be there and then they never came. We tried ringing but never answered the phones again. When we finally got to check in 6 hours later they told us we hadn’t paid even though we had so we had to repay as they wouldn’t let us in and we had to pay a £10 deposit for the room key! And there was MOLD EVERYWHERE! 🤢 In our rooms there was Mold on the walls, the bed covers and the ceilings all around. In our beds there was fleas and bed bugs we couldn’t even stay the night it was so disgusting 🤢 The bathrooms hadn’t been cleaned. We then went to check out as we couldn’t stay there and I asked for my deposit back on the room key he had asked for as if we lost the key we would have to pay the £10 back. I asked for this back and the man on reception started shouting at me and pointing his finger!!! Avoid at all costs - do not ever stay here!!!

This place as absolutely horrendous, we were screamed and and shouted at because I allowed a friend to use our toilet he never once asked us politely. He was also screaming at other guests he wouldn’t let check in because it was 22:10 but if he hadn’t marched up the stairs screaming at us he would of been there for before check in

The ‘manager’ was verbally abusing everyone who was here with me (keep in mind we were all girls). There was a couple trying to check in who weren’t from the area but he refused them for being a couple minutes late, so they were walking round the streets of Newcastle at 10pm at night to find another hotel. Felt very Unsafe and would recommend anyone not to go here.

Myself and a friend had bookings here, but our arrival was delayed due to severe train disruption. We tried calling the hotel numerous times with no answer and left a text message explaining that we would be very late. Upon arrival the person at reception said we were past checkin time and could not stay and nor would we be able to check-in for our following night's stay either during normal hours. It was a very unwelcome experience, and we had to scrabble around late at night in an unfamiliar city to find new accommodation. The hotel has recorded us a no show and kept the entire payment. The hotel's policy towards late check-ins and attitute towards customer service is shocking poor. I strongly recommend to avoid this hotel.

Left Crying. Was VERBALLY ABUSED by the staff and denied check in because I arrive 1 minute after their check in closed. This man was screaming at other guests too, who were trying to help me get checked in. HOW ON EARTH IS THIS PLACE STILL OPEN This place is Horrendous