Musa Bintang Villas and Bungalows Gili Air

Cuando llegas a Musa, lo sientes hogar. Es un lugar muy auténtico donde se respira paz. Las instalaciones son super bonitas. las cabañas además de preciosas son muy confortables! Cama muy grande, cómodisimas y todo muy limpio. Cuidan hasta el mínimo detalle. El staff es muy atento y amable. Un 10 en todos los sentidos ! Sin duda repetiríamos.

Nada

Superb location. Very comfortable bungalows.

Cleanliness in the bathroom could be improved.

Потрясающее место, очень приветливые хозяева, очень приятный ценник

Erg mooie, ruime villa met veel privacy. Eigen zwembad en terras plus buitenkeuken. Top! Aardige mensen.

Ligt wat buiten het drukkere deel aan een wat donkere, slecht geplaveide weg. Geen probleem, zaklampje is wel handig.

Lovely villa, had everything we needed

Decent breakfast. Stayed in the private-pool villa, spacious bathroom with good heat and water pressure in the shower. Property is kept clean and tidy. Umami is wonderful - friendly and professional, did his best when we tried to check in the first time.

Musa double-booked us and turned us away at check-in, leaving us to fend for ourselves. Gave the room to other people who had booked a shorter stay via AirBnB because they had paid up-front. We had booked several months in advance and received multiple confirmations. Management blamed Booking.com for the double-booking instead of taking responsibility and offering us any adequate level of compensation (they offered to pay for our transfers, a dinner and a reduced rate to stay three nights at the end of our trip). An off-site manager only seemed concerned about us canceling our reservation on Booking.com so that Musa wasn't charged. We were told by staff that it wasn't the first time this had happened - other travelers to Musa Bintang had also had to navigate the double-booking debacle. Luckily it was low-season so we were able to find lovely accommodation elsewhere on the island, literally at the last minute. We stayed at Musa Bintang for the final few nights of our journey as we had been looking forward to it, however we found it to be less pleasant than the alternative accommodation we were forced to find. The bed in the private pool villa was extremely hard and uncomfortable. Lots of mosquitoes - other properties would burn coils in the evenings but Musa didn't bother. One manager was particularly surly with us and made us feel unwelcome, not the warm, friendly service that is fairly standard throughout Indonesia. Would not stay here again unless ownership changed hands. Cannot recommend - there are nicer, quieter and better-run places on Gili Air.