Hotel Ulmer Spatz

Place.

The Windows

The location of the hotel was very good. Right in the Munsterplatz. Convenient for most things shops, supermarkets,bars restaurants, places of interest etc

No lounge with comfortable seating.,no bar. For a hotel, the latest check in time on Sunday is 3:00pm. A ridiculously early time for check in to stop. was flying from Larnaca Cyprus to Munich when the aircraft was diverted for a medical emergency to Athens. This cause a 3+ hour delay to arrival at MUC airport. I had to travel bt train to ULM which gave me the earliest ETA by Rail from Munich Airport to ULM Main Train Station of 01:15am. On arrival at Munich I called my German colleague in Ulm to advise the hotel of my late arrival at the Hotel Ulmer Spatz. He got a message to say the hotel check in closed at 3:00pm I had asked for a check in time of 21:00 hrs which they confirmed as OK. In my position I was not aware of any arrangements for me to collect a key from a key box at the hotel entrance. My german colleague didn't know of any key collection possibility so he booked me a room in a "Norma" hotel which has staff on duty 24/7. As a result of this hotel's policy with closing the check in at 3:00pm I had to pay for the first night in ULM at another hotel a nd forefited the room charge for the first night. Other negative comments. No one on reception to answer essential internet questions - server name and password. Could not access internet untilbreakfast on day 2 morning. No help with arranging a hotel for departure as the hotel opens at 06:30am I had to check out at 05:30am.Bedrooms provide the bare essentials and that is all. Ensuite bathroom tiny. Could barely turn around in the shower. A warning to other unsuspecting tourists/business men - do not be fooled in to getting an old style Traditional hotel because of location and pictures of local amenities. These old picturesque German hotels will inevitably be disappointing.

View of the minster is good

Expensive and dated rooms, the front door was locked at 11pm and I wasn't told how to get out so missed out on a night walk round the minster

Staff was very kind and perfect location

Kind staff and owner. I can stay longer in room at last day because of my health problem - without additional payment. Thanks for that.

I miss refrigerator in room.

location and staff

it smells really weird