Family Hotel Okoř

We arrived at the venue expecting to check in, only to be informed that our reservation was not valid due to an alleged mistake by Booking.com. This was both surprising and highly inconvenient, especially after traveling to the location in good faith. While we were forced to look for alternative accommodation at short notice, we decided to stay for lunch and drinks. Under the circumstances, one would reasonably expect at least a gesture of goodwill, considering the inconvenience, wasted journey, and stress caused by being left without confirmed accommodation. Instead, we were charged the full amount, and unfortunately, the staff’s attitude came across as dismissive and rather arrogant, which only added to the overall disappointment. Overall, the situation was handled without empathy or customer care, leaving us with a very negative impression.

Pokoj a personál úžasný

Ein sehr schönes Hotel, liebevoll und gemütlich eingerichtet. Sehr nette Gastgeber und köstliches Essen.

Ordentliches Frühstück, Käse und Wurst Aldi Qualität, Rührei, Müsli, Marmelade etc. abgepackt, Brötchen reichlich nur Weißmehl. Wunderschönes altes Haus mir tollem gepflegtem Garten, war aus dem Badfenster zu sehen.