Het Wapen van Rhoon

Great property just like advertised. Very well organised restauarant and nice staff

nothing negative

Staff location and room

Little.pricey when you added.breakfast..

Worst customer service can one gets ever! no one knows what to do, and a lot of miscommunication between the personnel in the Hotel and their Office, we had very bad experience there!

Disorganization and careless

The Hotel is cute and in a nice, quiet neighbourhood.

when we arrived, they had closed the Hotel. They knew we were checking in late, but they did not inform us that they were closing, did not try to contact us to check when we were arriving. We had to drive around Rotterdam in the night to find a Hotel. When we told them the next day they did not apologize and showed no sign of remorce. One of us paid before arriving and they did not help at all with giving him money back for the night he did not stay there. The breakfast was pretty small and not worth the money. The rooms had no aircondition, only a very old fan, it was over 30 degrees outside. You should not bring too much luggage here, this is an old Hotel with narrow and steep stairs where it is very hard getting your luggage up. When we were supposed to check out, there weren’t anyone there to help us. The doors were closed and we had to call someone in order to get them to come and help us.