Makáry Beach Tolú by Bernalo Hotels

We are a couple in the mid-fifty being on road traveling for over 5 yrs. Based on guest Feedbacks we booked this place for 2 nights mid Dec 23. This place looks good/nicely promoted on the web, but once there, you'll be surprised how bad it has been maintained. In a nutshell, the value for the money is a rib-off, and we can't recommend this place at all - and for sure won't go back. We however won’t miss to mention the very friendly and helpful staff!

The kitchen and its equipment is in such a bad shape, you wont't be able to even boil an egg. The fridge was not working and looked awful. The shower did not provide enough water to shower nor wash you hair - we had to use a couple of pots from the kitchen (did asked the front-desk to give us an other room. They feedbacked it‘s the same everywhere). Table and chairs are partially broken. A view hundert meters away from the beach, there is a hug ship port where big boats land to on/off-load freight. The restaurant is very basic (had only breakfast and were lucky, the hotel next door offered a restaurant where we could eat supper). The pool area would be nice BUT the crazy loud music from the bar makes you tired - and unfortunately there is no shade, we could only stay/enjoy a couple of hours late in the afternoon when the sun was less strong. Furhtermore the area around the hotel is not safe for tourists (locals recommended not to to walk at the beach or leave the hotel).

The location

The fridge not working, A/C Have a water filter, hard beds finish with a back pain, all the fans very dirty, the fans in the maim room can't switch on because it sounds like it was to follow any time. 👎

The location

No security whatsoever! Cannot leave things kn the room with having to worry about someone being able to get in thru the front door. It has no safety box.

The resort is lovely, great pool area and private beach. The 2 bedroom apartment was spacious.

The food served was mediocre at best. Except for breakfast we ended up going to restaurants in Tolu. While the resort is lovely, the hotel needs a little care, The furniture has seen better days and the shower did not have a shower head.

The location

Low security in the room.

Great location. beautiful beach.

The room was lacking. No shower head, nor shower curtain. There’s a stove but nothing to cook with. We had to ask for towels and sheets Extremely loud fans for cooling the bedrooms.