Hotel24Steps

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Frühstück Pancakes und Rührei war nicht gut Rest okay

Unfortunately, our stay at Hotel 24 Step in the Austrian Alps was disappointing and left us with a very negative overall impression. First of all, the hotel was expensive for what it offers. We chose it because it appeared to be one of the cheaper options in the area, but in reality the value for money was very poor. The location is extremely central, which resulted in very loud music coming from the street at night. Sleeping was difficult, and this completely ruined the idea of a quiet Alpine stay. Meeting the hotel owner was also uncomfortable. When I spoke to him in person, he smelled very strongly of alcohol, which felt unprofessional and inappropriate. Regarding breakfast: we did not eat breakfast at the hotel. However, the owner asked us twice whether we would have breakfast. I had already read reviews mentioning that breakfast was overpriced, so I asked about the price in advance. He said it costs €20 per person, which confirmed our decision not to have breakfast, as this price is unreasonably high. The advertised “spa area” was misleading. It consists of only one sauna, two infrared heated chairs, and one steam room that is entirely made of plastic inside. This does not meet expectations of a proper spa or wellness area. Parking was another issue. The owner was very insistent that we use the hotel parking for €15 per day, claiming that there were no other parking options nearby. This was not true — we found underground parking directly next to the hotel for €7 per nig, which felt misleading. The checkout experience made the situation even worse. We left the hotel at 7:00 in the morning, when there was no one at the reception, so we left the keys on the reception desk. Later, I received a message saying that I must either return to the hotel or transfer an additional €46, without a clear explanation. After several messages, it turned out that this charge included two days of hotel parking, which we never used, as well as a local tax. While the tax itse