Anjeliq House Boutique Hotel

Very good stuff so friendly

Very good dirt, dirty rooms and restaurant, old damaged furniture. Only the view from room is good.

In our booking was written as one bottle of champagne Is included but they said it is wrong there is no. Corridors and staircase is very dark, not enough lighting. Not clean, old furniture. Rooms are very old, need repair, replacement and restoration. Jacuzzi was very dirty, we tried to clean by ourselves. Most of the light bulbs not working. Curtains are falling down all the time. Toilet button for flush was damaged etc. In the restaurant is not possible to eat and sit that you are feeling safe. All the time coming to your desk flower selling women and beggars. Chairs and floors are very dirty again old damaged furniture. Insects on the floor running. The place has hygiene issue so may be dangerous for health. This place was our most popular place before each year but if there wont be any change, we will not go there anymore.

Ideal location for exploring Alanya. The breakfast was average, was much better on my previous stay when they had the buffet option. Excellent WiFI throughout. The Cleaners where really friendly, considerate and respectful when cleaning the room.

The rooms are small compared to other hotels. The hot tub on the balcony did not run warm (the hotel did offer to have an engineer look at it). Early check in (7am) was approved prior to arrival but room was not ready for another 2 hours and I had been traveling through the night, and really needed to sleep.

With its location right on the beach, unique decoration, Chef Serpil's delicious breakfast that smells of the Aegean, smiling staff, and a spotlessly clean environment that smells of amber, you are guaranteed to catch the Mediterranean spirit. It was very enjoyable to experience this environment with the family accompanied by pleasant music.

There are beautiful details in every corner of the hotel, it literally makes you feel good. I can say 10/10 with its view, comfort and cleanliness. If you want a quiet and peaceful holiday, I would definitely recommend staying here. The hotel staff is very positive and friendly. It will be my first choice in Alanya.

My vacation was very short

It was a quality above our expectations. The rooms were clean and the view was very nice. The service was very superior, all the employees were smiling and polite. The food was very delicious. The concept is very sweet and the toilets are very clean. It was very nice to have Atatürk pictures all over the hotel. If I come again, I will stay here again.

Location

Have booked a suite with jacuzzi at Anjeliq hotel for November 20-22 with prepayment via Booking.com. However, had to leave after the first night, because: 1) There was extremely bad smell of dampness in the room. For comparison we have checked another room on the ground - the smell was the same. The reception admitted the smell is in all the hotel, because it is old. We have opened the balcony, but it didn’t help much - the bad smell was still there. 2) There were no blankets. When we asked for two blankets the housekeeping said there is only one available, as all others have been sent for washing. It was rather chilly at night and we have got cold. In the morning, I went to the reception and spoke to Ms. Senay asking that we would like to leave the hotel and get a refund for the second night. She said the monies are not with the hotel, but with Booking.com and therefore we should request the refund from there. I immediately wrote to Customer Service of Booking.com. An automatic reply came that they will get back within 24 hours. I wasn’t sure whether to trust the hotel or not, but finally decided to trust. So we checked out and handed the keys to Ms. Senay. In the afternoon of the same day Booking.com’s Customer Service replied they are in contact with the hotel to find a solution for my request. That raised an alert with me that the hotel could be involved in the process of refunding, although Ms. Senay told me it is purely with Booking.com. Since I was not far away, I drove back to Anjeliq hotel. Ms. Senay wasn’t there so I spoke to another receptionist who was rather rude and said she doesn’t know anything I should come tomorrow, as Ms. Senay works only in the first half of the day. I asked to speak to hotel accountants or managers, but she said they are unreachable in the afternoon too. That already smelled like cheating. So I insisted that she calls Ms. Senay in front of me and asks what is going on.

l so we booked a deluxe room with a jacuzzi on the balcony with sea view at this so called boutique hotel. That was the biggest mistake I’ve done on this trip. The entrance to the hotel was although very very beautiful and the common areas inside the hotel was also uniquely decorated and was really happy when we checked in that we had the opportunity to stay at such a fantastic hotel. The room was although horrible so the feeling changed quickly. The view from the hotel was although also amazing. Right on the beach overlooking the castle. The young women working in the reception was also fantastic. They were so friendly and always smiling and tried their best. The problem is the management. There was an older woman working during breakfast and she was also very very lovely. For breakfast you got a plate served with omelette, salad, slice of ham and cheese, a bread roll and some melon. Nothing special, but it was enough for us. The restaurant is also open to the public and on Sunday they had a buffet that the hotel guests also good eat from. The buffet really was one of the best I’ve had.

We booked this hotel just for the jacuzzi on the balcony with sea view. It took an hour to fill jacuzzi (barely any hot water) and when we put on the jet streams it squirted out lots of dirt. I emptied it and filled it again and turned on the jet streams again and the same thing happened. I complained to the reception and told them they need to clean inside the pipes and they came and cleaned just the jacuzzi floor and said it was broke and I could not use the jet streams - just fill it with water like a bath tub and they will look the next day. By 13.00 the next day no one came, we left the hotel and asked them to fix it again. When we came back it was still not fixed, they just say we are filling it again and then it should work. It of course didn’t work since they have to clean the pipes and I complained again and said they should send someone right away. But this time not so much dirt came out so maybe it would be clean enough the next time. I also asked them to look at the ceiling lamp that didn’t work, the lamp on the minibar that didn’t work and the tv that didn’t work and told them I need to leave in 30 minutes. No one came. I got angry and left. When I came back after dinner they had cleaned the jacuzzi, but the two lamps and the tv still didn’t work. The jacuzzi still squirted out some dirt in the third day but we gave up and used it anyway. More problems with the room is that there was no pressure in the shower so it was very hard to rinse your hair. After 20.00 there was no hot water. The tiles of the floor did not fit so the tiles was also moving when you walked in them so I almost slipped one time. My partner works very late so we didn’t leave the hotel until 13.00 during the days and then removed the do not disturb sign. I understand that they might not have the time to clean the room then (although at Gurses they clean of you leave before 14.

The hotel has a very good location by the water, although the water here is not the cleanest. Very nice service on a beach

Same breakfast every day ☹️ We don't know why we had to pay for the cafeteria. One day we paid and the other day the coffee was included in the breakfast. The worst breakfast I have ever had in a hotel. In the room we were in there was a large speaker next to the window where every day around 23:00 the staff played music at full volume. In addition there was a constant smell of mould and cockroaches. We had to change rooms but this required an extra charge. It looks as if the hotel deliberately places people so that customers have to pay extra.